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cerb4

[4.3.1] You can now set worker-level custom fields and manage workers using worklists (sort/customize/filter/page). http://tr.im/cerb4fb 1:05 PM Oct 6th from web
RT @joegeck @cerb4 4.3 requires PHP 5.2 so make sure you meet that pre-requisite before updating. Always make a backup too, just in case! 1:03 PM Oct 6th from web
@Digital_Mayhem We'll need a little more info than that! Want to DM your email address so we can look up the history? 7:20 PM Sep 30th from web
[4.3.1] You can now authorize customer logins to the Support Center against anything (LDAP/billing/CRM/forums) - http://tr.im/AhgH 5:55 PM Sep 30th from web
The 4.3 release is live! http://wiki.cerb4.com/wiki/4.3 12:06 AM Sep 29th from web
The full 4.3 changelog is available here: http://bit.ly/MfYdK 11:01 AM Sep 23rd from web
We're currently going through the final steps of releasing 4.3 for general consumption. The stable files should be updated this afternoon! 11:01 AM Sep 23rd from web
@liamm The 'US$' in time tracking is just a label. You could edit it in the translation system until currencies are properly supported. 11:00 AM Sep 23rd from web
@pixxa Hey there! The website wasn't down, but it's a plugin in WGM's Cerb4 install and we were upgrading to 4.3 on our live desk. Close! 10:59 AM Sep 23rd from web
@pixxa 4.3 should be this week. We have 3 minor things from QA's testing to resolve. 2:03 PM Sep 16th from web
QA says 4.3 should be ready after CHD-1129, CHD-1416, and CHD-1418 are resolved and verified. Wrapping those up today! 2:02 PM Sep 16th from web
We're looking at Sept 15th for the 4.3 release. QA status is looking good. http://bit.ly/ZYqCQ 12:17 PM Sep 10th from web
@tompercival Hey Tom! The single user license would be one total. If you need special pricing on 4 workers, shoot us a message. We'll help 12:08 PM Sep 10th from web
@pixxa The worker interface isn't really set up to be stylized via CSS. Many styles come through Ajax due to the plugin nature. 10:20 AM Sep 4th from web
The 4.3 release is probably about a week away. We're looking into LDAP support and Broadcast (mass mail for CRM) functionality. 3:55 PM Sep 3rd from web
@pixxa CSS for the public Support Center (SC) or the Worker interface? You can view the source to see stylesheet overrides for the SC. 3:54 PM Sep 3rd from web
@RyhanH It wasn't Cerb4 loading slow, it was ISP routing issues. We saw trouble on Internap + not Verizon. :) http://internetpulse.com/ 10:04 AM Aug 28th from web
Tons of 4.3 progress this weekend. Checkout those commits! http://github.com/wgm/cerb4... 3:19 PM Aug 23rd from web
We're going to merge the 4.2.4 update into 4.3 since we've made some significant changes. We're aiming for Sept 7 release. Optimistic! 12:13 PM Aug 22nd from web
RT @joegeck New Cerb4 blog post! Hidden Gems: Searching Cerb4’s help resources from inside your helpdesk. http://tinyurl.com/pjvczq 11:24 AM Aug 15th from web

Name Cerberus Helpdesk
Location Brea, CA USA
Web http://www.cerber...
Bio Cerb4 is a CRM toolkit. Remember anything about anybody, reply to a flood of e-mail, capture feedback organically, track time, flag opps, share tasks, and more.