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cemgems

  1. this outlet mall company does a nice job tweeting sales and store events @PremiumOutlets. shoppers may enjoy such a stream from any retailer 8:54 AM Apr 30th from web
  2. RT @guykawasaki The pizza box of the future has arrived. http://adjix.com/d7p4 8:34 PM Apr 29th from web
  3. RT @rohitbhargava The best tagline I wish I thought of: Altoids - "Are you in mint condition?" So obvious it works. 6:38 PM Apr 29th from web
  4. tweeting this one again.. love this video about human centered design http://bit.ly/SQjae 6:35 PM Apr 29th from web
  5. RT @jowyang Keep an eye on @dirkshaw 's blog, he's Vignette's social media strategist http://dirkshaw.blogspot.com 6:33 PM Apr 29th from web
  6. RT @retaincustomers How often do you share stories of great customer service with your employees? Please do it as often as possible. 6:18 PM Apr 29th from web
  7. RT @simpliflying JetBlue Airways' customer service better than Singapore Airlines? Here's why. http://bit.ly/laDza 5:37 PM Apr 29th from web
  8. RT @marketingmuscle marketing: I'm Satisfied. Now Make Me Loyal.http://tinyurl.com/cl6yg3 #metric #satisfaction 12:12 AM Apr 29th from web
  9. RT @TopRightCorner Good piece on BofA use of Twitter to improves customer intimacy http://tinyurl.com/7gdrer 12:10 AM Apr 29th from web
  10. RT @retaincustomers it's all about the customer experience baby. 10:44 PM Apr 28th from web
  11. RT @jowyang The tag for my teleconference (over 450 registered Forrester clients) is #socialplaytime talk to you in 5 10:41 AM Apr 28th from web
  12. RT @scottmckain Loyalty is a byproduct of engaging a customer personally & emotionally, through distinct experiences they desire to repeat. 1:24 PM Apr 27th from web
  13. RT @Ford Link to YouTube video: http://www.youtube.com/watch?v=Ni9oW_cD2Tg Ford Fusion Hybrid: 1,000 Mile Challenge Start #Hybrid1000 8:11 PM Apr 25th from web
  14. nice. Just had a great experience at a Sprint store. A warm welcome and knowledgeable staff. I was looking for the Palm Pre. May or June. 10:57 AM Apr 25th from web
  15. RT @sapcrm Gartner predicts - by 2010 more than 60% of the Fortune 1000 will have some form of online community that can be used for CRM 4:12 PM Apr 24th from web
  16. RT @clearaction Good Customer Experience tips at http://my.alltop.com/customerexperience 4:12 PM Apr 24th from web
  17. RT @ekolsky help me spread the word - my new blog went live this morning! customer service, cem, feedback http://ekolsky.wordpress.com 1:15 PM Apr 21st from web
  18. RT @ScottMonty Have You Got a Boss or a Leader?: I had the pleasure of collaborating w Alan Mulally, CEO Ford M.. http://tinyurl.com/cbmnds 10:17 PM Apr 16th from web
  19. RT @antoniocapo "A brand that captures your mind gains behavior. A brand that captures your heart gains commitment."- Scott Talgo 10:31 PM Apr 14th from web
  20. from Seth Godin blog "The only way out.. generous marketing that we have no choice but to start paying attention again" http://bit.ly/1S108W 8:46 AM Apr 11th from web
  • Name Customer Experience
  • Location San Francisco
  • Bio Customer experience management gems. Expectations to transaction to ownership. Observations and research.
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