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callcentresnet

  1. What are the top two most common Key Performance Indicators for Workforce Planners? ...Service Level Consistency & Schedule Efficiency #WFO 9:41 PM Aug 31st via web
  2. APAC WFO Benchmarking Report 2010: no 1 barrier to implementing complete WFO solution is it's too expensive #WFO 9:30 PM Aug 31st via web
  3. APAC WFO Benchmarking Report 2010: 28% only of contact centres in philippines have a eLearning solutions as part of their WFO suite #WFO 9:27 PM Aug 31st via web
  4. APAC WFO Benchmarking Report 2010: 68% of contact centres in Australia have a eLearning solutions as part of their WFO suite #WFO 9:27 PM Aug 31st via web
  5. Asia Pacific Workforce Optimisation Benchmarking Report 2010 Webinar @ 2 pm .... join us: https://www1.gotomeeting.com/register/567994088 7:12 PM Aug 31st via web
  6. @govt cc conf. Loving Anita Bowtell's , head of CCMA, blinging belt. Outstanding. 6:14 PM Aug 30th via TweetDeck
  7. @govt cc conf ATO Jane King, great woman, saying ATO looking at Location Based Services ie GPS mobile service. Mobile auditor? Brilliant 5:56 PM Aug 30th via TweetDeck
  8. @govt cc conf now ATO Jane King talking about ATO online service. 1.7 million self service IVR Trx per yr. Nice 5:38 PM Aug 30th via TweetDeck
  9. @govt cc conference. Cool preso from Toronto govt on multiple channel strategy 5:36 PM Aug 30th via TweetDeck
  10. #gforce10 Jimmy Barnes on stage with son David Campbell. Ooohhhhhh... 6:41 AM Aug 18th via TweetDeck
  11. #gforce10 David Campbell as in Jimmy Barnes' son singing. Cool boy. 6:01 AM Aug 18th via TweetDeck
  12. #gforce10 entertainment very good esp The Unusualist. Funny. 4:59 AM Aug 18th via TweetDeck
  13. #gforce10 NSC James Mackie doing the Zumba. Hot.... 3:49 AM Aug 18th via TweetDeck
  14. #gforce10 now delegates on dance floor doing the Zumba wearing head bands. Best the contact centre industry has ever looked. 3:44 AM Aug 18th via TweetDeck
  15. #gforce10 oh to have an ass like the gforce carnivale dancers..... 2:56 AM Aug 18th via TweetDeck
  16. #gforce10 gala dinner and loads of Rio style carnivale dancers. Nice 2:54 AM Aug 18th via TweetDeck
  17. #gforce10 Standard Charter reduced operating costs by US$19 million through contact centre strategy and consolidation. Good case example 7:09 PM Aug 17th via TweetDeck
  18. #gforce10 Telstra states problem resolution and relationshipost portant drivers for customers. True. 6:43 PM Aug 17th via TweetDeck
  19. #gforce10 Telstra's Ossipoff talks about virtual expert, cloud computing and intelligent workforce distribution integration. Important 6:34 PM Aug 17th via TweetDeck
  20. #gforce10 Michael Ossipoff says thee are 2 important factors - broadband explosion and cloud computing 6:30 PM Aug 17th via TweetDeck
  • Name callcentres.net
  • Location Australia, Singapore
  • Web http://www.callce...
  • Bio Contact Centre Research, Analyst, Consulting and Online Publishing Organisation
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