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callcentresnet

  1. 62% of Aust Customers are happy to use "virtual hold" to have a company call them back #avayaindex 8:47 PM Jun 9th via web
  2. Services a company's CC should offer in order for consumters to rate their experience as truly excellent - Answer me quickly! #avayaindex 8:39 PM Jun 9th via web
  3. Consumers expect 8 hours response turnaround to their email enquiry to a call centre #avayaindex 8:37 PM Jun 9th via web
  4. 57% of consumers will move their business to another company if they are dissatisfied with the experience! #avayaindex 8:25 PM Jun 9th via web
  5. #avayaindex - # of Consumers across Sing, Malay, Japan, Aust, NZ, India who said interacting with call centres is always problematic 44% 8:10 PM Jun 9th via web
  6. Avaya Consumer Index Webinar on at 1 pm today .... register https://www1.gotomeeting.com/join/932840841/106673631 #avayaindex 7:18 PM Jun 9th via web
  7. SOOOO frustrated that Qantas is constantly late. Sitting on Sydney tarmac now. Groan. 4:01 AM Jun 2nd via TweetDeck
  8. VLF2010: Valerie Price (wearing hot looking tights), Inland Revenue New Zealand - Speech Rec - the Why, the How, the Goods and What Next? 8:21 PM Jun 1st via web
  9. VLF2010: Rob @ AHM, Speech Rec implementation in their centre took 10 months return on investment in respect of reducing agent handling time 7:09 PM Jun 1st via web
  10. VLF2010: Interesting fact from Rob @ AHM, Bad question for verification is DOB 'cause a lot people don't like saying their DOB out loud .... 6:54 PM Jun 1st via web
  11. VLF2010: Quote Rob Thomas, AHM - I'm a big fan of Speech Rec for Identification, I don't know why so many people are NOT doing it! 6:43 PM Jun 1st via web
  12. VLF2010: Up next Rob Thomas, Australian Health Management - Voice Biometrics - Three Years On 6:37 PM Jun 1st via web
  13. VLF2010: interesting Question from audience: do customers want an intimate relationship with Ticketek or just keep it transactional? 6:33 PM Jun 1st via web
  14. VLF2010: Ticketek customer journey: to move from transactional customer relationships to predicting future behaviour and needs of customers 6:30 PM Jun 1st via web
  15. VLF2010: Ticketek call centre stat - during huge peaks, there can be 1/2 million call attempts in one day into the centre! 6:15 PM Jun 1st via web
  16. VLF 2010: always nice when a speaker begins with Looking at the MultiChannel strategy for our contact centre .....at last! 5:57 PM Jun 1st via web
  17. VLF2010: Up next, Fiona Boyd COO, ticketek - the Impact of Speech Rec has had on Customer Experience ... brilliant, can't wait to hear 5:56 PM Jun 1st via web
  18. VLF 2010: Keynote John Connolly, Member Support Centre Manager, Newcastle Building Society talking about their Speech Implementation Journey 5:32 PM Jun 1st via web
  19. callcentres.net is at the Voice Leadership Forum 2010 http://www.voiceleadershipforum.org/ 4:53 PM Jun 1st via web
  20. Jacob Murray-White, GM Salmat@Home speaking about his success factors for Home Based Agents ...#virtualisation 8:20 PM Apr 28th via web
  • Name callcentres.net
  • Location Australia, Singapore
  • Web http://www.callce...
  • Bio Contact Centre Research, Analyst, Consulting and Online Publishing Organisation
20 Following 222 Followers 11 Listed
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