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  1. Bryan's new article is published and now available! "Service Ambassadors: http://tinyurl.com/ycmkh3y 10:14 AM Nov 20th from LinkedIn Status
  2. Currently putting finish touches on my next article (Service Ambassadors). Available next week! 9:19 AM Nov 11th from txt
  3. Isn't it amazing that customers often are the ones who have to follow up with the businesses? Tweet some examples to me. 3:08 PM Nov 3rd from web
  4. Putting the finishing touches on my next article! It's all about "service ambassadors"..are YOU an ambassador for your company? 2:45 PM Nov 3rd from web
  5. Preparing for back-to-back trips for the next 6 weeks...Texas, MN, NC, NM, OR, and Morocco. Have a successful and productive week! 12:22 PM Oct 12th from web
  6. Just got back from the '09 ISPA convention in Austin. Awsome! There's nothing like being w/ several professionals who are eager to learn. 9:53 PM Oct 6th from web
  7. BWilliams Service Training Event in Portland, Oregon on Nov. 11th . Click here to learn more! www.thrivetraining.eventbri... 6:41 AM Oct 5th from web
  8. catching up on some emails in my room before heading to the @ispa09 relaxation room for a "men's facial"..should be nice! 6:31 AM Oct 5th from web
  9. me, @megs11022 and @GadaboutSalons 2gether again at ispa09...can't wait! 9:08 PM Oct 4th from mobile web
  10. I'm looking fwd to getting started with my session at the ISPA 09 convention! 7 principles to fully engage your customers 8:55 PM Oct 4th from txt
  11. Customer Service Training featuring Bryan K. Williams (Santa Fe, NM - Nov. 11th) http://bit.ly/18Uc7g 6:01 PM Oct 2nd from web
  12. @LynneMcNees Hi Lynne, I'm looking forward to it as well. Austin, here we come!! BW 3:02 PM Sep 14th from web in reply to LynneMcNees
  13. @GadaboutSalons Thanks Gadabout! I'm looking forward to seeing you again. Austin...here we come! BW 3:02 PM Sep 14th from web in reply to GadaboutSalons
  14. Congratulations to my client.Encantando Resort for winning the 5 Diamond Award! 1st hotel in New Mexico to win it. http://tinyurl.com/nl5rvs 4:56 AM Sep 9th from web
  15. The next BW Enterprise event will be in MN this Oct! http://tinyurl.com/n6jeav More events coming soon to Santa Fe, Portland, and Columbus. 8:52 PM Sep 7th from web
  16. Make sure that your brand/marketing/PR messages are consistent with the actual product and service you deliver... 1:42 PM Sep 6th from web
  17. I'm looking forward to keynoting at the New Hampshire Health Care Convention this week! 1:40 PM Sep 6th from web
  18. why should customers be the ones who follow-up with businesses (about a complaint)...shouldn't it be the other way around?? 1:40 PM Sep 6th from web
  19. I'm looking forward to speaking at the @ISPA09 convention in October! (Austin, Texas). The ISPA team always organizes the best events. 7:48 PM Sep 1st from web
  20. Isn't it interesting that it usually doesn't cost anything extra to deliver memorable service? 7:46 PM Sep 1st from web
  • Name bwilliams enterprise
  • Location Washington DC Metro Area
  • Web http://www.bwente...
  • Bio Service Excellence Training & Consulting Company. We also have a great online store for customer service products at www.engagemenow.com .
16 Following 66 Followers 1 Listed
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