BrianLeeCSP
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Author and speaker Sam Horn shared this today"Ink it when you think it"
3:54 PM May 12th
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I know that you believe that you understand what you think I said. But I am not sure you realize that what you heard is not what I meant
3:31 PM May 11th
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Spent today with the Leadership of the Florida Retirement Housing Council, who are very creative in establishing new strategic partnerships
5:01 PM May 10th
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"The best never Rest" - Henry Ford # success
4:21 PM May 2nd
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Speaking today to the South Dakota Assoc of Health Care Orgs in Pierre SD. "Leading the Health Care Reform Revolution"
6:32 AM May 1st
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"Laughter is God's Hand on the shoulder of a troubled world." Minnie Pearl
4:27 AM Apr 30th
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Spoke about culture change to Canadian Dietitians and Food Service professionals. "Change your Culture or Repeat the Past"
6:44 AM Apr 28th
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Leaders who don't master the changes of health care reform, run the risk of becoming victims of it
2:47 AM Apr 25th
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@ congrats Raj on your hard work and personal win!
8:34 AM Apr 24th
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in reply to RajShermanMLA
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I was so impressed with a housekeeper, who referred to her floor's/ departments Patient satisfaction scores as "My personal scores"!
6:49 PM Apr 17th
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Very excited to announce that CLS graduated 6 dynamic new Implementation Specialists from this weekend's Speaker College
7:03 PM Apr 16th
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"A man who dares to waste one hour of his time has not discovered the value of life."Charles Darwin # success
4:53 PM Apr 12th
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"The 3 communicators: Egotist - talks about themselves. Bore - talks about others. Brilliant Conversationalist - talks to you, about you."
4:39 AM Apr 11th
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May the angels protect u, may the sadness forget u, may goodness surround u & may God always bless u. Happy Easter
8:16 AM Apr 8th
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Happy Saturday! "Seize the moment. Remember all those women on the Titanic who waived off all of those desert carts."- Erma Bombeck
11:11 AM Apr 7th
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Change is exciting when it is done by us, and threatening when it is done to us. - Bob Hamaberg. The key is front line engagement
2:24 PM Apr 5th
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insightful Quote from my focus group; "Patients don't know if you're a clinical wizard, but they do know if you care about them"
10:20 AM Apr 4th
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Brian Lee CSP6"Pay people to do things you don't like to do, don't want to do or don't have time to do, who charge less than you do."
3:39 PM Apr 3rd
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The challenge for many Nursing Home leaders improving the resident experience, is the need for basic patient satisfaction survey literacy
3:47 PM Mar 28th
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"If I'd known I was going to live this long, I'd have taken better care of myself." -Douglas MacArthur. Job #1 for caregivers is self-care
5:20 PM Mar 26th
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- Name Brian Lee CSP
- Location Calgary
- Web http://www.custom...
- Bio Keynote Speaker, and expert on healthcare patient satisfaction, employee engagement, & author of 6 books & the HCAHPS Performance Improvement e-Learning series.
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