Get short, timely messages from Brad Cleveland.

Twitter is a rich source of instantly updated information. It's easy to stay updated on an incredibly wide variety of topics. Join today and follow @bradcleveland.

Get updates via SMS by texting follow bradcleveland to 40404 in the United States
Codes for other countries

Country	Code	For customers of
Two-way (sending and receiving) short codes:
Australia	0198089488 Telstra
Canada	21212 (any)
United Kingdom	86444 Vodafone, Orange, 3, O2
Indonesia	89887 AXIS, 3, Telkomsel
Ireland	51210 O2
India	53000 Bharti Airtel, Videocon
Jordan	90903 Zain
New Zealand	8987 Vodafone, Telecom NZ
United States	40404 (any)

bradcleveland

@heyhollyberry Thank you! 10:37 AM May 16th via TweetDeck in reply to heyhollyberry
Wall Street Journal letters to editor (incl mine) re: IVR usage and ROI in #custserv on.wsj.com/KW69Cr @callcenterICMI 1:55 PM May 11th via TweetDeck
CallCenterICMI Big shoutout to @MarketTools - 200 attendees are loving their free copy of @BradCleveland's new book! #ACCE12 9:01 AM May 8th via HootSuite Retweeted by bradcleveland and 1 other
@steveshergold Thanks for the follow! 9:35 AM May 10th via web
@LeslieO great to see you, and good luck in KL! 3:25 PM May 9th via Twitter for iPhone in reply to LeslieO
@taboofood you're welcome! 3:24 PM May 9th via Twitter for iPhone in reply to taboofood
@HuskerHix thank you! 3:23 PM May 9th via Twitter for iPhone in reply to HuskerHix
@LaurenSReed @callcentericmi thank you! 3:22 PM May 9th via Twitter for iPhone in reply to LaurenSReed
Family Feud #acce12 session 505, 2:30, May 9, #CallCenterICMI don't miss it! twitter.com/bradcleveland/… 8:09 PM May 8th via Twitter for iPhone
@sstealey @callcentericmi thank you!! 2:19 PM May 8th via Twitter for iPhone in reply to sstealey
@KimCorliss @callcentericmi Thanks so much! 2:19 PM May 8th via Twitter for iPhone in reply to KimCorliss
@duhacr yes, I'll loop in our team and David and will get them for you! 1:12 PM May 8th via Twitter for iPhone in reply to duhacr
@JoshC_Chapman @callcentericmi thank you! See you around #acce12 9:37 AM May 8th via Twitter for iPhone in reply to JoshC_Chapman
Principles of Effective Contact Center Mgt starts at 8:30 #acce12; looking forward! 7:48 AM May 7th via Twitter for iPhone
Thanks #CallCenterICMI for arranging the sunshine this week for #acce12! twitter.com/bradcleveland/… 1:01 PM May 6th via Twitter for iPhone
@HuskerHix thanks very much; safe travels, see you soon! #acce12 10:44 AM May 6th via web in reply to HuskerHix
Pike's Place is famous for fresh fish, but look for fruit, flowers and everything gourmet! #acce12 #CallCenterICMI twitter.com/bradcleveland/… 4:41 PM May 5th via Twitter for iPhone
@elaveglia great see you soon! 10:39 AM May 5th via Twitter for iPhone in reply to elaveglia
Off to Seattle for #ACCE12. #CallCenterICMI. 6:02 AM May 5th via Twitter for iPad
JontyPearce Congratulations to Simon Thorpe and @ClaudiaHathway from @callcentrefocus who are getting married this weekend. From Call Centre Helper 4:42 AM May 4th via HootSuite Retweeted by bradcleveland and 2 others

Name Brad Cleveland
Location USA
Web http://www.bradcl...
Bio Author and consultant. Brad helps clients maximize return on customer relationships. Former Pres./CEO of ICMI. Current focus- help executives reshape services.