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bobfurniss

Experienced both ends of the customer experience spectrum. Amazing flight crew on #Delta. Bad service on #American. 10:01 PM May 21st via Twitter for iPhone
@susanhash great to see you too! Loved the Pink Door! 2:39 PM May 17th via web
One of the most important skills of a contact center leader - speaking to company leadership. Great article @susanhash: contactcenterpipeline.com/email/po201205… 9:20 AM May 17th via web
Watched documentary on Johnny Carson on PBS TV. Realized how much he impacted our view of American culture: pbs.org/wnet/americanm… 6:13 PM May 16th via web
Nine simple, yet effective ideas for how to improve your contact center: bobfurniss.com/nine-simple-id… 2:35 PM May 16th via web
@scottothomas Thanks for the shout out. Hope it was a great conference for you and TPC. Thanks for hanging out in my session! 3:23 PM May 13th via web in reply to scottothomas
@tessa Nice to meet you also - sorry we did not have more time to talk... let me know if there is anything you need.... 3:21 PM May 13th via web in reply to tessa
@LauraQuinn102 Thank you for the shout-out! Great conference! Honored to speak! 2:57 PM May 13th via web in reply to LauraQuinn102
"Customer Service is the new Marketing..." @WendySLea #ACCE12 4:11 PM May 8th via Twitter for iPad
@getsatisfaction coordinates 60,000+ individual communities. Wow! #ACCE12 4:09 PM May 8th via Twitter for iPad
Just started session at #ACCE12 about Social Media with @wendyslea from @getsatisfaction. Excited to learn.... 4:04 PM May 8th via Twitter for iPad
@scottothomas Thanks for shout out. Glad you're a part of my story. Someone asked me today when we are writing our next book? 3:56 PM May 8th via Twitter for iPad in reply to scottothomas
@Cullen4 Sorry I was not watching. Does refresh on ESPN mobile count? 3:54 PM May 8th via Twitter for iPad in reply to Cullen4
@Cullen4 It was not on here that I can find. Sad to see the results. Gotta win two now. But they can do it! 11:44 AM May 8th via Twitter for iPhone in reply to Cullen4
Taking a break at networking event at #ICMI2012 hanging with @sothomas twitter.com/bobfurniss/sta… 7:08 PM May 7th via Twitter for iPhone
Typically there are two new employee orientations - the one you plan & the one that happens when they talk to current employees. #ICMI12 4:50 PM May 2nd via web
When the "culture" of a call center just "happens" the outcome is usually not very good! With planning that can change... #ICMI12 4:49 PM May 2nd via web
Packing for #ICMI12 - first to Louisiana for a St. Jude event and then on to Seattle to speak on Monday and Tuesday! 4:45 PM May 2nd via web
Had "church" this morning @FellowshipMem. Charlie Dates BROUGHT it from Chicago! Convicting, relative, biblical! Almost... almost hooped! 9:41 AM Apr 22nd via web
@donaldmiller did great job on CNN explaining how #BlueLikeJazz shares realities of Jesus in our culture. Can't wait for opening in Memphis 8:08 AM Apr 15th via Twitter for iPhone

Name Bob Furniss
Location Memphis
Web http://www.bobfur...
Bio Sharing ideas... Employee Engagement, Frontline Leadership, Customer Experience Management, Student Experience Management, Photography, Faith, Sports, Life....