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blairplez

@voipnorm sounds like goodbye choice and options, though. 10:05 PM May 25th via TweetDeck in reply to voipnorm
@jonmck yes, but these devices were important for the vendors to demonstrate how the sw works before being able to port sw to iPads. 1:30 PM May 25th via TweetDeck in reply to jonmck
@jonmck They were needed at the time, but if they waited a few months, they would have just supported the iPad instead. innovator dilema? 12:06 PM May 25th via TweetDeck in reply to jonmck
@kwhitefield but will Avaya be the next victim of BYOD and kill off the AVDV? it's a matter of time, probably... 11:50 AM May 25th via web in reply to kwhitefield
@kwhitefield throwing stones at glass houses? when will Avaya kill the AVDV? 11:41 AM May 25th via TweetDeck in reply to kwhitefield
RT @iangjacobs: #Ovum has been getting multiple inquiries of late about @HuaweiEnt, for both #ucoms and #cctr. --> yep, same here. 11:40 AM May 25th via TweetDeck
@Lylucas yep - and there were some great use cases for Cius, but now they'll just move over to iPads. 10:40 AM May 25th via TweetDeck in reply to Lylucas
raise your hand if you're shocked by #Cisco's news about the Cius? no one? bit.ly/KIOuQq #ucoms 9:11 AM May 25th via TweetDeck
RT @TalkingPointz: Carousel Industries Announces Partnership With Clone Systems, Strengthening Its Ability to.. dlvr.it/1cYZFl #ucoms 10:37 AM May 24th via TweetDeck
RT @mkrigsman: More on #United's huge mess with Continental zd.net/KCl4Ba #cxp #custserv --> plus hard to get upgrades now :) 10:00 AM May 24th via TweetDeck
How To Cloud by @DaveMichels bit.ly/Murc26 #ucoms #cloud 9:58 AM May 24th via TweetDeck
#Interactive_In Provides Mobile Customer Service Solution by Paul Robinson bit.ly/JSvBi2 #ucoms #mobile 1:48 PM May 23rd via TweetDeck
ALUEnterprise Why You Should Sell UC As A Managed Service bit.ly/JgwK1I #ucoms 5:44 AM May 21st via Twuffer Retweeted by blairplez and 1 other
thanks to the #Avaya AR team for a great conference. and thanks #IAUGglobal. waiting for delayed plane...again. 2:33 PM May 22nd via web
RT @callcenterdr: NYC Airports Installing Avatars That Get Chatty Upon Being Approached bit.ly/L2E3cC #custserv -- 10:26 AM May 22nd via TweetDeck
@brian_riggs I like Brett's "imagically" 9:56 AM May 22nd via TweetDeck in reply to brian_riggs
@paland i can't disagree with that. 6:53 AM May 22nd via HootSuite in reply to paland
Comcast wins #avaya customer service award - are we talking about the same Comcast? #IAUGglobal 6:49 AM May 22nd via HootSuite
@paland better late than never? 6:47 AM May 22nd via HootSuite in reply to paland
#Avaya prof services examples: social media contact center - increased customer sat 15%, increase revenue per contact by 23%. #IAUGglobal 6:46 AM May 22nd via HootSuite

Name Blair Pleasant
Location Santa Rosa, CA
Web http://www.ucstra...
Bio unified communications & collaboration and contact center industry analyst & consultant, fan of social software. Beatle freak, mom, wine lover.