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Your Prior Customer Care Actions are used when customers seek the opinions of others whose experiences are relevant to the purchase.3:14 AM May 28thvia Twitter for iPhone
Make your product easier to "buy" than your competition, or you will find your customers "buying" from them, not you.M Cuban
Customer Care4:27 AM May 22ndvia Twitter for iPhone
Customer Care Party - this week!
We see our customers as invited guests to a party, and we are the hosts.
J Bezos, CEO Amazon2:58 AM May 20thvia TweetDeck
What "word of mouth" did you create this week with use your of Customer Care?4:26 AM May 19thvia TweetDeck
Success w/ Customer Care is
ultimately turning a negative emotional experience into one that leaves a lasting positive memory.5:12 AM May 16thvia TweetDeck