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billingworld

  1. Apple Chief Tim Cook Walks Away From $75 Million Payment: Apple declined to comment on the reason for Cook's dec... bit.ly/LP5VDM
  2. 101 Ways of Talking About Customer Experience: Network teams, IT teams, customer service teams, marketing teams ... bit.ly/JRiVYk
  3. Windstream Among Telcos Forced to Fight Copper Theft: A theft of expensive copper reportedly left hundreds of Wi... bit.ly/MCIdHu
  4. Natural-Disaster Analogies for Telecom Wearing Thin: Competition doesn't spell gloom and doom for service provid... bit.ly/KvigcY
  5. Senator Urges Potential Divestitures in Verizon-Cable Deals: Sen. Herb Kohl expressed concern that competitors c... bit.ly/KIawCJ
  6. Tektronix Tops Telcordia, IBM in Service Assurance Market: The global service assurance market grew 7 percent in... bit.ly/Ldz7C0
  7. Not Quite There With OTT: There's room for service providers to get into OTT and share revenues. The best way is... bit.ly/KGNZq2
  8. Massive HP Job Cuts 'Painful But Necessary': CEO Meg Whitman told analysts that the cuts are hard, but "absolute... bit.ly/MtJgcR
  9. T-Mobile Union 'Double Standard' Challenged as Satirical Job-Cuts Video Goes Viral: The Communications Workers o... bit.ly/KrC7tF
  10. Customer Experience Management: The Shift to Self-Care: Considering TM Forum Management World is home to many of... bit.ly/KDGZtV
  11. Adding Social Media to Big Data for a Bigger Picture: Pay attention to social media because customers don’t alwa... bit.ly/KDB7kq
  12. Handling the 'Digital Tornado' Requires Agility: Orange’s goal was to reach customers where they spend time onli... bit.ly/KDB7km
  13. Monetizing Social Networks and Data: Service providers still face the challenge of trying to educate and force t... bit.ly/Kq27FM
  14. Oracle, Huawei Among TM Forum Excellence Award Winners: The TM Forum gave out its annual honors at this week's M... bit.ly/KeMgsI
  15. Live From Management World: O2 Goes Social: Even though using social media is easy, making social media an integ... bit.ly/LEJ8dO
  16. SAP America Acquiring Ariba in $4.3 Billion Cloud Play: The $4.3 billion acquisition will help the companies cre... bit.ly/KglLDB
  17. Don't We All Seek Great Bundles For a Great Price?: When it comes to mobile commerce, it’s very much about neces... bit.ly/KglK2i
  18. Demise of Verizon's Unlimited Data Much Ado About Nothing: There's been ballyhoo lately over news that Verizon W... bit.ly/KdfsR2
  19. BT Expands Contact Center Portfolio in U.S.: BT has expanded its Contact Center portfolio for the U.S. this week... bit.ly/K9riLT
  20. Latest numbers from the American Customer Satisfaction Index (ACSI) have a few bright spots. See what companies shined! bit.ly/JtR0Ms