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benmcconnell

Met Pete Sampras, Todd Martin and Murphy Jensen in Dallas Friday. They make tennis look effortless. http://yfrog.com/4clavmjabout 12 hours ago from Tweetie
A great list: "100 things restaurant staffers should never do" http://bit.ly/3SpXWD6:57 AM Nov 2nd from TweetDeck
Kicking out unwanted customers: "Don't talk during the movie or we will take your ass out." If you've been to a.. http://bit.ly/4puXQg10:08 AM Oct 30th from twitterfeed
Lots of interesting debate in the comments of this post on Twitter as a killer customer service app http://bit.ly/1HZYdm10:50 AM Oct 28th from TweetDeck
Oodles of empty retail space means opportunity for pop-up store businesses. Make sure you have good WOM http://bit.ly/2YPqxQ11:22 AM Oct 27th from TweetDeck
Perhaps my next pair of word-of-mouth shoes http://bit.ly/2al6lr10:54 AM Oct 27th from TweetDeck
Wood-fired coffee works well on so many levels right now.9:45 AM Oct 27th from TweetDeck
@VirginiaMiracle Or earlier.4:11 PM Oct 26th from TweetDeck in reply to VirginiaMiracle
RT @jackiehuba: New Pew data: 19% of U.S. Internet Users Tweet: http://bit.ly/U3BlA7:42 PM Oct 22nd from TweetDeck
What's more surprising: That 85% of US adults have a cellphone or that 15% do not? http://bit.ly/YTaQR7:34 PM Oct 22nd from TweetDeck
Twitter: the killer app for customer service: "Hello, this is Sam Kaufman from the AT&T Internet Executive Offi.. http://bit.ly/58J7e10:48 AM Oct 22nd from twitterfeed
Why is your boss a major jerk? Power + inadequacy = aggression. http://bit.ly/3Ag7T712:00 PM Oct 20th from TweetDeck
Fees are penalties. Always.: It's a wonder why some businesses can't grasp this. Consider the U.S. airlines las.. http://bit.ly/5TPlT2:31 PM Oct 19th from twitterfeed
A headline much of the world can appreciate: "Arrest of Hedge Fund Chief Unsettles the Industry" http://bit.ly/2R6AgS1:37 PM Oct 19th from TweetDeck
Is "keep Austin weird" just an excuse to keep Austin sloppy & lazy? Tyson Cole, owner of Uchi, thinks so http://bit.ly/2NSkkh4:58 PM Oct 17th from TweetDeck
For those of us who can't get enough analysis and sociological implications of "Mad Men." http://bit.ly/1sCC3Q4:32 PM Oct 17th from TweetDeck
1/2 of US internet users w/$100k+ incomes used a web coupon this year, more so than any other group. http://bit.ly/2cHD2p11:18 PM Oct 16th from web
4 questions with author Jeanne Bliss: What makes the difference between having customers who like you and custom.. http://bit.ly/laP9Z2:36 PM Oct 16th from twitterfeed
@mattreyes For my next trick, I will throw up on national TV.8:16 AM Oct 16th from TweetDeck in reply to mattreyes
@kmitts A night of flying goblins, thanks to Mylar.8:13 AM Oct 16th from TweetDeck in reply to kmitts

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Name Ben McConnell
Location Austin, Texas
Web http://www.church...
Bio Author of a few books, blogger at Church of the Customer, tennis player, condiment-phobe

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