Profile_bird

Hey there! bcarroll7 is using Twitter.

Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What are you doing? Join today to start receiving bcarroll7's tweets.

Already using Twitter
from your phone? Click here.

bcarroll7

  1. Bill Price - Suggestion - don't tell your call center reps how long they have been on a call. Talk time will decrease, cust sat up. #usupib
  2. RT @SDDogBeach : Some veterans have 4 legs (just because this critter ain't a pup, you still gotta love the story): http://bit.ly/4adZlU
  3. RT @PartnersUSU: Our last speaker of the day Bill Price is speaking on "The Best Customer Service is NO service" #usupib
  4. Bill Price: run a meeting and only discuss things that will positively impact or help the customer. Mindset change. #usupib
  5. RT @jaybaer: Your brand isn't the star of the social media show - your customers are. http://bit.ly/cbAi1
  6. Listening to Bill Price, author of Best Service is No Service at #usupib conference at Utah State.
  7. @marlaerwin When someone uses a name in a way that seems contrived, it loses its ability to be a WOW moment.
  8. Authenticity is contagious! It opens people's hearts. Kirk Weisler #usupib
  9. Use people's names when you interact with them; it is a little thing that makes a big difference. Kirk Weisler #usupib
  10. @mpranikoff @rlangdon Thanks for the RTs from the Utah State Univ Cust Svc event. #usupib
  11. It is easy to do small things to delight a customer and be remarkable (from The Big Moo by Seth Godin). Why don't more do it? #usupib
  12. The bar is so low in customer service, it doesn't take much to make a difference. #usupib
  13. @TimJackson You do too, Tim! See you soon. :)
  14. Gallup poll: 17 percent of Americans are actively disengaged at work; only 29 perc are engaged "with passion" #usupib
  15. Authenticity is also important in customer service! Via Kirk Weisler #usupib
  16. Listening to Kirk Weisler talking about leadership at the Partners in Business conference at Utah State Univ. I speak just afterwards.
  17. Getting ready to speak tomorrow morning at Utah State for the Customer Service Summit on Extreme Customer Svc! http://bit.ly/CrRmY
  18. Here is the link to the presentation that @mpranikoff and I gave this morning at #prsa09 on Controlling the Convo http://budurl.com/c9wv
  19. Having Aggie ice cream with @gdpor3811 and getting ready to speak at Partners in Biz at Utah State cust service day. http://pic.gd/f96cb0
  20. @justinlevy Is that why I a not getting my DMs in my gmail? Who would've thought?!