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Bill Price - Suggestion - don't tell your call center reps how long they have been on a call. Talk time will decrease, cust sat up. #usupib7 minutes agofrom UberTwitter
Bill Price: run a meeting and only discuss things that will positively impact or help the customer. Mindset change. #usupib30 minutes agofrom UberTwitter
Use people's names when you interact with them; it is a little thing that makes a big difference. Kirk Weisler #usupibabout 7 hours agofrom UberTwitter
It is easy to do small things to delight a customer and be remarkable (from The Big Moo by Seth Godin). Why don't more do it? #usupibabout 7 hours agofrom UberTwitter
Listening to Kirk Weisler talking about leadership at the Partners in Business conference at Utah State Univ. I speak just afterwards.about 8 hours agofrom UberTwitter
