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So after yesterday's rant a toast to @americanair who actually do social customer service better than phone calls! Thank you!1:58 PM May 23rdvia TweetDeck
@americanair even elite status teams can't seem to resolve...hate to take this to Twitter but seriously you all have some system issues12:36 PM May 22ndvia TweetDeck
@americanair deny charges on both credit cards & you all can just figure it out. Maybe you can get your acts together!8:24 AM May 22ndvia web
Dear @americanair your customer srv is beyond repair. 5 dropped calls, over 2 hrs of my life lost on hold & charged 2x on a ticket change8:14 AM May 22ndvia web