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  1. Is it Live or a Conversational Agent? Web Self-Service that Blows Away Expectations http://ow.ly/uT8V 5:55 AM Oct 26th from HootSuite
  2. Aberdeen Benchmark Report: Delivering Customer Service via the Contact Center and the Web, Covering All Points of Attack http://ow.ly/uT7A 5:30 AM Oct 23rd from HootSuite
  3. Focusing on the Real-Time Customer: How to Keep Pace with Rapidly Changing Needs and Demands (Tim Montgomery) http://ow.ly/uT6T 12:00 PM Oct 22nd from HootSuite
  4. Monitoring the Machine: Ensuring Your Self-Service Applications Don't Act Up (Greg Levine) http://ow.ly/uT5W 10:00 AM Oct 22nd from HootSuite
  5. Self-Service Effectiveness: Does Yours Measure Up? A short assessment for taking self-service from "good enough" to great. http://ow.ly/uT4I 7:56 AM Oct 21st from HootSuite
  6. Self-Service Applications Save Money (Donna Fluss) http://ow.ly/uT18 1:55 PM Oct 20th from HootSuite
  7. @abonde This is a great article - one that our readers seem to be enjoying. Thank you for your contribution! 10:58 AM Oct 19th from HootSuite
  8. Building a business case for Web self-service and beyond (Allen Bonde) http://ow.ly/uSZo 6:45 AM Oct 19th from HootSuite
  9. To Whom Are Customers Loyal? (Lior Arussy, Strativity Group) http://ow.ly/uTaD 1:56 PM Oct 16th from HootSuite
  10. See the latest issue of "Leverage - a newsletter for customer-focused executives." This month's topic: Self-Service. http://ow.ly/uMOu 6:31 AM Oct 16th from HootSuite
  11. RT @customerthink: Unilever's Online Self-Service Takes Off with Astute Solutions' RealDialog http://bit.ly/v0yfU 1:45 PM Oct 15th from HootSuite
  12. RT @loriangalich: View the latest "Leverage" newsletter for customer-focused executives - http://bit.ly/drOrY 1:45 PM Oct 15th from HootSuite
  13. Enjoyed the @SOCAP conference. Great insights about social CRM, online customer service, best practices and more. http://ow.ly/uETD 1:43 PM Oct 15th from HootSuite
  14. Complimentary benchmark report - Customer Service via the Contact Center and the Web (from AberdeenGroup) http://ow.ly/uCMi 11:13 AM Oct 15th from HootSuite
  15. RealDialog selected as 2009 Trend Setting Product of the Year by KMWorld http://ow.ly/q2cW 12:43 PM Sep 18th from HootSuite
  16. Bath & Body Works and ScottsMiracle-Gro Earn Call Center Excellence Awards http://bit.ly/q0Tv8 6:08 AM Jul 23rd from HootSuite
  17. Great article about Scotts Miracle Gro and how they leverage the voice of the customer at consumergoods.com http://alturl.com/363q 12:12 PM Jun 11th from web
  18. Congratulations to our friends at Bath & Body Works for winning CRM Mag Service Elite Award - http://www.astutesolutions.com/serviceelite 7:44 AM May 13th from web
  • Name astutesolutions
  • Location Columbus, Ohio
  • Web http://www.astute...
  • Bio Customer Interaction and Relationship Management Solutions for Consumer Focused Companies
43 Following 29 Followers 0 Listed
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