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Altivon

RT @laurasikorski E-learning-Select reps to research training for tele etiquette, polishing skills #custexp #custserv #cctr #callcenter 6:09 AM May 25th via web
AmEx: High Value Customer Service Drives Shareholder Value bit.ly/Mjpbbm 9:27 AM May 23rd via web
Is Your Customer Service Multichannel? huff.to/K7MgfB via @HuffPostBiz 9:26 AM May 23rd via Tweet Button
BernardMarr Why Strategies Go off the Rails - Harvard Business Review: s.hbr.org/KT1AKu 4:58 AM May 23rd via Tweet Button Retweeted by Altivon and 6 others
BtoBSocialMedia " In 2011, 68% of Inc. 500 companies monitored social media. " 6:20 AM May 23rd via web Retweeted by Altivon and 3 others
RT @LauraSikorski E-learning should not standalone.Combine with workbooks, tests, follow-up materials #custserv #custexp #cctr #callcenter 6:21 AM May 23rd via web
Hyken The customer is not always right, but they are the customer. So if they are wrong, let them be wrong with dignity & respect. #custserv 7:01 AM May 22nd via HootSuite Retweeted by Altivon and 9 others
ImpactLearning Problem Solving Skills: a Crucial Call Center Trait ow.ly/aYtJH via @SarahHedayati #cctr #custserv 9:10 AM May 21st via HootSuite Retweeted by Altivon
rachelloumiller Invest in Your Front-line Supervisors ow.ly/aYsrj #custserv #hr #cctr 5:50 AM May 21st via HootSuite Retweeted by Altivon
RT @LauraSikorski Supv Mtg:Have reps embraced e-learning?If no,find out why w/rep task force #custexp #cctr #callcenter #custserv 7:23 AM May 21st via web
@IN_Intelligence call center self-service and call backs via OS, Android, Windows Mobile, Facebook. ow.ly/aXR9G #cctr #custserv 11:25 AM May 20th via web
KnowledgeBishop Be KIND to your customers: You'll need fewer new ones. #custserv 11:01 AM May 17th via HootSuite Retweeted by Altivon and 5 others
Hyken Employees want to feel appreciated & trusted. One way of proving this is to invest in them through training. #custserv 7:00 AM May 20th via HootSuite Retweeted by Altivon and 4 others
KateNasser TY! @PattiBJohnson Basic etiquette matters RT @KateNasser Use These 15 Not-So-Obvious #PeopleSkills for Success bit.ly/qF5o8G #career 8:36 PM May 18th via web in reply to PattiBJohnson Retweeted by Altivon and 1 other
serviceplease20 RT @callcenterdr: #cctr Chatter growing louder, more call centers see value of social media bit.ly/KwBJvx 12:57 AM May 18th via Buffer Retweeted by Altivon
RT @LauraSikorski Next Supv Mtg:Are reps controlling the call, asking right ?'s.Decide on solutions & implement #cctr #callcenter #custserv 7:23 PM May 18th via web
Big 4 service gripes: rudeness, passing the buck, waiting game, being boomeranged. Social Media raises stakes. bit.ly/IG7bqx #cctr 8:34 AM May 18th via web
RT @KateNasser The Difference Btween Change Resistance and Change Fatigue bit.ly/IXOtJg #leadership #organizationalchange 6:44 AM May 18th via web
callcentrefocus Heart-warming customer service story for a Friday afternoon callcentre.co.uk/page.cfm/Actio… Enjoy and share! 6:13 AM May 18th via Tweet Button Retweeted by Altivon and 2 others
callcenterdr #custserv Customer Service - Good customer service via social media can ... ow.ly/1jQRCC 9:24 PM May 17th via HootSuite Retweeted by Altivon

Name Altivon
Location North America
Web http://www.altivo...
Bio High value, high impact, contact center solutions that elevate customer communications. Platinum elite @IN_Intelligence partner & implementation experts.