alexburns
-
Good idea @, people may also join @ and support people through -credit lending - direct action
about 12 hours ago
from web
-
Moving email from alex@disinfo.com to alex@alexburns.net today - please update your email address books, thanks!
5:44 PM Dec 16th
from web
-
Want to teach in Swinburne's Strategic Foresight/Management program? Position description: Apply here:
11:16 PM Dec 15th
from web
-
Going with @ to see James Cameron's at IMAX tonight - good profile:
10:10 PM Dec 15th
from web
-
Hugs and tummyrubs to @ for
7:16 PM Dec 15th
from web
-
Agree @, Mueller's 'Overblown', 'Remnants of War' and International Security papers also great for well-argued 'contrarian' views
4:39 PM Dec 15th
from web
-
Preparing background material for an evening briefing on plagiarism and academic/professional codes of ethics (VU, APS, Engineers Australia)
2:38 PM Dec 14th
from web
-
@ tells @ it will take C+M two weeks minimum to fix a cable problem known for 2 years - no Internet/phone - David Thodey?
4:37 PM Dec 13th
from web
-
After still unresolved @ problems, tried USB as emergency - great net surfing at 56k speeds
2:53 PM Dec 13th
from web
-
@ Thx Scott, done, complaint/issue reference # 2004434627, CUSTID form # 091211-010362
7:45 PM Dec 10th
from TweetDeck
in reply to Telstra
-
@ phonecall issues: (8) Telstra's work-around offer may not deal with customer's 'market for lemons' view and desire for resolution
7:19 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (7) For customers, no end-to-end process or transparency, at mercy of organisational silos and manager decisions\
7:14 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (6) Technicians may make resolution commitments that C+M Worforce team cannot meet, further upsetting customers
7:13 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (5) Customer Service staff not trained to capture quality, process gap or systems archetypes in problems for
7:12 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (4) Customer Service staff have to reconstruct the history of a problem from notes, may differ to customer view
7:11 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (3) C+M Workforce team delay means Customer Service staff cannot make firm time commitment on problem resolution
7:09 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (2) C+M Workforce team delay to deal with resource-intensive and urgent problems: foreign battery/damaged cables
7:07 PM Dec 10th
from TweetDeck
-
@ phonecall issues: (1) hand-over/traceability gap between frontline staff & complaints - known to team leader, each operate as silos
7:04 PM Dec 10th
from TweetDeck
-
@ we will both be filing a Telecommunications Ombudsman claim, I am very familiar with AS ISO 10002:2004 (customer complaints)
6:03 PM Dec 10th
from TweetDeck
-
@ screws @ and I around: damaged cable for 2 years covered up, no Internet/phone for over a week, supervisor fails to act
6:01 PM Dec 10th
from TweetDeck
|
- Name Alex Burns
- Location Melbourne, Australia
- Web http://www.alexbu...
- Bio VU research facilitator; ex-Disinfo.com editor. Passions: foresight/futures, risk arbitrage, security studies, strategic intelligence. Email: alex@alexburns.net
|
