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YvonneS2

  1. Post Office revamp: will it pass the consumer test? wp.me/p11XXC-ur via @wordpressdotcom @age_uk 8:34 AM May 22nd via Tweet Button
  2. Live Q&A: Open data for charities, Tuesday 22 May gu.com/p/37j66/tw via @guardian 9:05 AM May 21st via Tweet Button
  3. .@age_uk Looking forward to discussing #servicedesign further at Services for Later Life conf #SFLL #ageukdebate 5:04 AM May 17th via web in reply to age_uk
  4. @markhawker @claire1788 Does #servicedesign has to be innovative? Or just make the service more useful, useable and effective #ageukdebate 4:47 AM May 17th via web in reply to markhawker
  5. @markgettinby @markhawker @age_uk Yes, totally agree. Especially as older people are often the biggest users of public services #ageukdebate 4:32 AM May 17th via web in reply to markgettinby
  6. @CookArthritis @qcareltd @age_uk Yes, services are much more difficult as they are often intangible so each exp is different #ageukdebate 4:29 AM May 17th via web in reply to CookArthritis
  7. I think organisations seem more willing to think about #design for products rather than #services ? I'm not sure why this is? #ageukdebate 4:20 AM May 17th via web
  8. ...same coffee at the exact same price; service design is what makes you walk into one and not the other (@marcfonteijn) #ageukdebate 4:14 AM May 17th via web
  9. I like this line from@marcfonteijn 'When you have two coffee shops right next to each other, that each sell the exact (1 of 2) #ageukdebate 4:12 AM May 17th via web
  10. It's hard to think of examples of really well designed #services, esp for older people......#ageukdebate 4:10 AM May 17th via web
  11. Stats from @DesignCouncil 'only 1 in 10 service businesses thinks #design can set them apart and make them more competitive' #ageukdebate 4:08 AM May 17th via web