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  1. RT @KnowledgeAtWPC: Phoenix & the Recovery, or Beyond Ground Zero http://knowledge.wpcarey.as...
  2. Follow Friday - speakers at our Symposium earlier this month @larrywinget and @EYellin - they did a great job!
  3. Follow Fri - an interesting thinker in services and one of our alums! @reaburn One of our favorite customer experience zealots @ChrisZane
  4. John is doing a webcast on this Thr RT @john_ragsdale: new blog post: The Economics of Customer Service Excellence http://tiny.cc/yuPzl
  5. “All of us are burdened by complexity. Whoever becomes simple and incredibly convenient...
  6. ..will win in the end.” Roger Dow, Marriott International, 2002 Compete Through Service Symposium
  7. RT @KnowledgeAtWPC: GDP Is Up … But Employment Recovery May Be Years Away - http://bit.ly/27YU98
  8. Great , short article by Marshall Goldsmith. RT @HarvardBiz: Leadership Isn't About You http://bit.ly/8vqgH
  9. RT @asupresoffice: @TIME magazine names ASU's @michaelcrow to its list of the 10 best college presidents: http://bit.ly/3LBBIy
  10. Thank you Michelle Gardner of Avnet for your terrific tweets about the Symposium, Nov 4-6. Wow! Check them out at @customersmatter.
  11. @customersmatter - Thank you for all your great tweets about the Symposium! That was fantastic!
  12. RT @WPCareySchool: The Compete Through Service Symposium took place 11/4-11/6, Photos: from 11/6: http://ow.ly/B7sQ
  13. "Why do you hate my bags?" Day 3 recap of the Compete Through Service Symposium from servtrans.com's blog: http://bit.ly/eaRDL
  14. This week's Compete Through Service Symposium has been featured in the Arizona Republic: http://bit.ly/12esxt
  15. "Nobody Cares How Good You Were" - Day 2 from the Symposium on the servtrans.com blog: http://bit.ly/eaRDL
  16. Doug Morse is blogging from the Compete Through Service Symposium. Read highlights from our first day: http://bit.ly/eaRDL
  17. We've just kicked off our 20th Annual Compete Through Service Symposium! http://wpcarey.asu.edu/symp...
  18. Expecting a packed house next week at our Compete Through Service Symposium at the Ritz Carlton Phoenix - http://wpcarey.asu.edu/symp...
  19. Check out this great website by the Service Design Network http://bit.ly/44MYBi
  20. Free of download the Dr. Jim Spohrer (IBM) webinar on Service Science now up at http://bit.ly/1DPS0f. It has received rave reviews!