Versum_Coaching
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Executives cannot make informed decisions unless they are plugged into their customer’s viewpoints and opinions!
about 10 hours ago
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On the other hand, top management hold the power to change and influence the customer experience, are the furthest from the customer.
about 10 hours ago
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Contact center agents are facing customers every day, yet their power to resolve problems is often minimal.
about 10 hours ago
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RT @: "You don't get paid for the hour. You get paid for the value you bring to the hour." Jim Rohn
2:03 PM Dec 23rd
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RT @: Do You Walk The Talk?
2:03 PM Dec 23rd
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Hi @, @, @, @, @, @, @ & Thanks for RT's! :)))
1:47 PM Dec 23rd
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Be Calmly Active and Actively Calm. :))
9:52 AM Dec 23rd
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When the going gets tough, the best managers inspire instead of pressurize. The employees will respond to building their self-esteem !
9:51 AM Dec 23rd
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Why do salespeople always have to be right? Why do customer service people always have to be right?
8:45 AM Dec 23rd
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Is it satisfied customers you’re after? NO!
8:37 AM Dec 23rd
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'If you quit your dreams, nobody cares, but you'll always know'' ~ Paulo Coelho
6:54 AM Dec 23rd
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You don't have to settle for a broken cookie. Life can be more than crumbs! - Amilya Antonetti
6:24 AM Dec 23rd
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Hi @, @, @ & thanks for the RT's.
6:21 AM Dec 23rd
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J'ai les goûts les plus simple du monde, je me contente du meilleur. - Oscar Wilde
7:55 PM Dec 22nd
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A force de chercher midi à quatorze heures, on fini par perdre son temps - Pierre Bac
7:54 PM Dec 22nd
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@ Absolutely loved the movie Avatar! Did you? I will definitely go see it again!
7:50 PM Dec 22nd
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in reply to ericabiz
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RT @: RT @: An Original @: Leaders always make good first impression, but they R best remembered
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6:39 AM Dec 22nd
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RT @: Gr8 distinction! RT @: RT @ Your job as leader is not 2 make everybody happy. Your job as leade
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6:36 AM Dec 22nd
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RT @: The difference between try and triumph is a little umph. ~ Author Unknown
8:11 PM Dec 19th
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Xmas soon, the period of the year where we don't think about the past or the future... only the presents!! :)
6:56 AM Dec 19th
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- Name Lyne Bourret
- Location Montreal, Quebec, Canada
- Web http://www.tmgint...
- Bio Coach working with organizations to develop their most valuable resource: their people
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