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VPINews

  1. Learn the Four Signs of Effective Public Safety Quality Assurance (QA) and Quality Improvement (QI). Read Article. fb.me/1xxfh4ZEr
  2. Learn the Four Signs of Effective Public Safety Quality Assurance (QA) and Quality Improvement (QI). Read Article. bit.ly/HOjhsx
  3. Virtual Call Agents Wave Goodbye to IVR Decision Trees fb.me/GkChpJOe
  4. Virtual Call Agents Wave Goodbye to IVR Decision Trees bit.ly/Hvtw78
  5. $115 million in Government Grants for NG9-1-1 and Call Recording Equipment fb.me/RNRiwNLH
  6. $115 million in Government Grants for NG9-1-1 and Call Recording Equipment bit.ly/IzlGqA
  7. Check out 'Siri Meets Watson' featured on @NoJitter to learn how virtual call agents are transforming self-service: twb.io/GFgjd9
  8. Going from Good to Great Customer Self-Service with Virtual Agents fb.me/1HNt8kl3z
  9. Going from Good to Great Customer Self-Service with Virtual Agents bit.ly/GJOHnN
  10. Check out this new video on Reporting Tools for Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) Contact Centers fb.me/srdBkXaK
  11. Check out this new video on Reporting Tools for Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) Contact Centers bit.ly/wYKnQt
  12. Interstate Batteries Gets a Jump Start with VPI EMPOWER Contact Center Workforce Optimization Suite - Read full... fb.me/1dcjsz6XS
  13. Interstate Batteries Gets a Jump Start with VPI EMPOWER Contact Center Workforce Optimization Suite - Read full story! bit.ly/w3Ye0f
  14. Live Webinar: Powerful Reporting for Cisco UCC Contact Centers, Feb. 29th fb.me/ZPAk9P1n
  15. Live Webinar: Powerful Reporting for Cisco UCC Contact Centers, Feb. 29th bit.ly/xpJIhP
  16. VPI Introduces VPI EMPOWER 911 5.3 to Arm Public Safety Agencies w/ Recording & QA Solutions to Meet NG9-1-1 Standards disq.us/4u9meq
  17. VPI Introduces VPI EMPOWER 911 5.3 to Arm Public Safety First Responders with Robust Recording and Quality... fb.me/1v5bKI7yk
  18. Check out the VPI article 'Extreme Makeover: Call Center Quality Assurance Edition' featured in CCA's Inbound... fb.me/1gOXRqc7H
  19. Check out the VPI article 'Extreme Makeover: Call Center Quality Assurance Edition' featured in CCA's Inbound Magazine bit.ly/sAKKnG
  20. All I Want for Christmas is PCI Compliant Call Recording - Credit card spending is up this holiday season. Read Article bit.ly/rSjzIu