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Umatter2ChtrG

  1. @parkscomputers We're waiting on power restoration to the node. 7:30 PM Dec 18th from TweetDeck in reply to parkscomputers
  2. @michaelcapelle Sure. I'll note it on the order for you. 7:15 PM Dec 18th from TweetDeck
  3. Goodnight everyone. I'm heading home in the wintery mix outside. Umatter2chtrR will be back on Sunday (10am-7pm cst) 7:01 PM Dec 18th from TweetDeck
  4. @jefoster No problem. We'll see you in the morning. 6:48 PM Dec 18th from TweetDeck in reply to jefoster
  5. @jefoster Correct. No charge. 6:32 PM Dec 18th from TweetDeck in reply to jefoster
  6. @Jschmuck2 Looks like a Snr signal issue. Tech is en route to investigate. 6:27 PM Dec 18th from TweetDeck in reply to Jschmuck2
  7. @jefoster Looks like someone grabbed the last 8-10 appointment before I did. I have you down for 10-12. Does that work? 6:23 PM Dec 18th from TweetDeck in reply to jefoster
  8. @jefoster Anything yet? If not, we can get a tech out tomorrow between 8a and 10a. 6:19 PM Dec 18th from TweetDeck in reply to jefoster
  9. @jkneip1 What's going on with your service? We're here to help. 6:07 PM Dec 18th from TweetDeck in reply to jkneip1
  10. @jefoster Definitely not. 6:05 PM Dec 18th from TweetDeck in reply to jefoster
  11. @jefoster Nothing. I'm sending the reset hit now. 5:51 PM Dec 18th from TweetDeck in reply to jefoster
  12. @jefoster If you're home I can send a hit to the box to see if that resolves it. If not we can schedule a technician visit. 5:44 PM Dec 18th from TweetDeck in reply to jefoster
  13. @jefoster Just spoke with engineering and everything looks great at the Auburn headend. That means its either the line or the box. 5:43 PM Dec 18th from TweetDeck
  14. @jefoster There's outages in different parts of AL. None are affecting the node that services your home though. 5:25 PM Dec 18th from TweetDeck in reply to jefoster
  15. @ballookey Can you dm the ph# on your account? I'd like to contact our tech ops management to see whats going on. 5:10 PM Dec 18th from TweetDeck in reply to ballookey
  16. @jefoster Waiting to hear back from engineering. 5:09 PM Dec 18th from TweetDeck
  17. @ballookey This sounds like there may be a signaling issue there. How long has it been since there was a tech out? 4:56 PM Dec 18th from TweetDeck in reply to ballookey
  18. @ballookey What's going on with your tuning adapter? 4:50 PM Dec 18th from TweetDeck in reply to ballookey
  19. @jefoster I do not show an outage for those channels. Can you please DM the ph# on the acct so we can contact the local headend. 4:49 PM Dec 18th from TweetDeck in reply to jefoster
  20. @jefoster Sorry to hear that you feel that way about us. Which channels are you not receiving? We're here to help. 4:28 PM Dec 18th from TweetDeck in reply to jefoster
  • Name George Vick
  • Location Chesterfield, MO
  • Web http://www.charte...
  • Bio Communications Specialist for Charter Communications.
153 Following 360 Followers 22 Listed
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