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#tnla12 There is a gap btw what people know and what we offer. Now we make them cross the space, figure us out. Libn's need to cross space.7:07 AM Mar 22ndvia HootSuite
#tnla12 Information is a means to an end. People care about getting a job, not finding resume books. Link to the situation of the person.7:02 AM Mar 22ndvia HootSuite
#tnla12 Priority = relationships. It's more important to get the people back to the library than the books back.6:53 AM Mar 22ndvia HootSuite
#tnla12 Make signage describe what THEY do, not what we do. "Pay Here" instead of "Circulation Desk"6:47 AM Mar 22ndvia HootSuite
#tnla12 Neutral question that gets the most response: "What can we do for you?" Doesn't make people admit they need help/are failing6:44 AM Mar 22ndvia HootSuite
#tnla12 Our libraries make people feel stupid. Who wants to use something that makes you feel stupid?6:37 AM Mar 22ndvia HootSuite