SunSolve
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Nov 17 6:44PM PST - The entitlement boundary systems is up and working for SunSolve. SunSolve is back online again.
6:45 PM Nov 17th
from web
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At 2:30PM PT Nov 17th, Sun is bouncing some of the systems which connect to Sunsolve to address the access issues. This will take 1hr.
2:30 PM Nov 17th
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SunSolve is also experienced an unplanned outage on a boundary system which does the patch entitlement and download... more updates to come
11:56 AM Nov 16th
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SunSolve is still having issues with login. The team is working around the clock to fix this. Will post updates as they are received.
11:56 AM Nov 16th
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All systems are go for SunSolve, and its boundary systems are back online. If you have any issues use the feedback icon [ + ].
12:15 AM Nov 16th
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The boundary systems are still being upgraded, ETA Nov 15 2009 21:30 PST, apologies for any inconvenience, wget and new users are affected.
7:11 PM Nov 15th
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The boundary patch delivery system also seems to be effected today, we are investigating and restore the service asap.
1:19 PM Nov 15th
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Just a reminder that some users are being effected by outages on boundary systems which are still running (3hrs to go).
1:18 PM Nov 15th
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We have the fix for the SunSolve SR creation, and until releases (late Nov 09) if you don't use Unknown then the form works fine....
1:50 PM Nov 12th
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SunSolve SR fun, it appears if you log a SR with "known" it's failing and the customer doesn't get the SR number - Working on fix for this.
11:47 PM Nov 11th
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Patch access was effected to day on SunSolve, a boundary system had an outage from 1:27 AM MT to 19:58MT Sunday 08, 2009
9:25 PM Nov 8th
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Go SunSolve Service Request -> This new feature has seen a great uptake by customers, it's for valid entitled serial numbers only.
10:10 PM Nov 4th
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The ghosts have been cleared today, and MSC users who had issues getting their correct entitlements on SunSolve have been fixed.
10:09 PM Nov 4th
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SunSolve had ghosts in the system, every now and again MSC users have issues when accessing SunSolve, we are working to resolve this.
8:27 PM Nov 2nd
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Some issues with the patch download environment - users are experiencing intermittent 403 errors - S1 issue logged
7:07 AM Oct 29th
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SunSolve's new SR create feature, saw 145 SR's created in the first 3 days. This is a very simple SR process for users with serial numbers.
8:52 AM Oct 26th
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Seeing more people logging in and using the new SunSolve SR feature, it's a pretty fast way to log a SR when you know your serial number
4:23 AM Oct 24th
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We noticed the document Id doesn't print out any more when you select print, looking to fix this gotcha in the next release. Dec 09
4:22 AM Oct 24th
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SunSolve 7.4 is in production. A number of new features, including SR creation from SunSolve.
10:19 AM Oct 21st
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A few customers lost access to patches yesterday, due to a middle tier in the entitlement system, this was bounced and access restored
10:17 AM Oct 21st
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- Name Miriam Brace
- Location Sydney, Australia
- Web http://blogs.sun....
- Bio SunSolve business ower, trying to keep folks informed...
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