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SmithCES

Rethinking Product Marketing | Fast Company fb.me/1480R4ulj 10:16 PM Nov 7th, 2011 via Facebook
Know Your Customer's Customers (Better Than They Do) | Fast Company fb.me/JUMKDiyJ 8:12 PM Oct 31st, 2011 via Facebook
25 Ways to Bolster Your Relationship Marketing Efforts | Fast Company fb.me/L6iQ0J2n 7:44 PM Oct 24th, 2011 via Facebook
Marketing As Service: Differentiating seasoned financial advisors at a global investment banking firm! fb.me/N2a3w6pL 7:20 PM Oct 10th, 2011 via Facebook
Get Satisfaction is transforming the fundamental notions of customer service. Turning customer service into measurable…lnkd.in/ivPV3P 9:13 AM Oct 4th, 2011 via LinkedIn
Get Satisfaction is transforming the fundamental notions of customer service. Turning customer service into... fb.me/KPeBHPsQ 9:08 AM Oct 4th, 2011 via Facebook
The Spring 2011 edition of the CES Newsletter has been released! Please click on the link to read about what the... http://fb.me/TDa6jk3R 11:48 PM May 27th, 2011 via Facebook
One of the flood gates designed to protect the Georgetown waterfront from overflows of the Potomac River was... http://fb.me/WGftNuzZ 4:00 PM Apr 23rd, 2011 via Facebook
The monks at Portsmouth Abbey, who for centuries have shied away from any outside distractions, have done what... http://fb.me/Pb7pP74J 1:25 PM Apr 18th, 2011 via Facebook
The 2011 Temkin Experience Ratings rated companies based on recent dealings with customers. The survey looked at... http://fb.me/Dayd1pDa 1:12 PM Apr 7th, 2011 via Facebook
Loyalty rates are a measure of how many households buying a new vehicle purchase or lease the same kind. Measures... http://fb.me/HCDzZwKo 7:36 PM Apr 4th, 2011 via Facebook
After Quake and Tsunami, Japanese Citizens Flock to Social Networks for Information http://fb.me/JUWhrjwD 9:13 PM Mar 13th, 2011 via Facebook
2011 Japan Earthquake Google Person Finder app: Help for loved ones http://fb.me/OOc9syyn 12:49 PM Mar 11th, 2011 via Facebook
Booz Allen Hamilton uses "hoteling" to give employees more flexibility and make sure the company doesn't outgrow... http://fb.me/Ly2KeF3R 5:17 PM Feb 23rd, 2011 via Facebook
See how Americans are celebrating Valentines Day this year. http://fb.me/vK7Vskxo 8:49 AM Feb 13th, 2011 via Facebook
Read about some last minute to help marketers prepare for Superbowl Sunday. http://fb.me/QNicR9n0 11:34 AM Feb 3rd, 2011 via Facebook
We have released our inaugural newsletter! Please click on the link to read about our activities in the Fall 2010... http://fb.me/QO85g7Te 6:24 PM Jan 28th, 2011 via Facebook
We have released our inaugural Newsletter! Click on the link to read about our activities in the Fall 2010... http://fb.me/OTnBws98 6:22 PM Jan 28th, 2011 via Facebook
Marketers discover trucks can deliver more than food. Food trucks selling things like falafels and waffles have... http://fb.me/vGxtAkYF 1:27 PM Dec 1st, 2010 via Facebook
Multiple reports have Google buying Groupon for $2.5 billion and change. Read more about why Groupon appeals to... http://fb.me/LXU2EWu8 1:20 PM Nov 30th, 2010 via Facebook

Name Smith CES
Location College Park, Maryland
Web http://www.rhsmit...
Bio CES is the world's leading center for service research and education that applies the latest research methods to solve important managerial problems.