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Get updates via SMS by texting follow Safaricom_Care to 40404 in the United States
Codes for other countries

Two-way (sending and receiving) short codes:
Country Code For customers of
Australia
  • 0198089488 Telstra
Canada
  • 21212 (any)
United Kingdom
  • 86444 Vodafone, Orange, 3, O2
Indonesia
  • 89887 AXIS, 3, Telkomsel
Ireland
  • 51210 O2
India
  • 53000 Bharti Airtel, Videocon
Jordan
  • 90903 Zain
New Zealand
  • 8987 Vodafone, Telecom NZ
United States
  • 40404 (any)

Safaricom_Care

  1. @Bphase88 Hi, the phone model is not stocked at our retail outlets. ^JK Cc@safaricomltd
  2. @MfyamMmoja Hi, the offer was only valid for 1 day i.e.1st June 2012 from 00:00 hours to 23:59 hours.^JK
  3. @LilDavidSODMG Hi, Kindly purchase a replacement card then send your number plus a contact for us to assist.^JK @bobcollymore
  4. @Jnyabiage Hi, call and SMS rates remain unchanged. Kindly clarify on issue for us to assist.^JK
  5. @Kevv_Esir Hi Kevin, kindly confirm your number via DM. We still can't reach you on 0704****31.^JK
  6. @Kevv_Esir Hi, we are trying to reach you for advise in vain. Let us know the best time to call.^JK Cc@safaricomltd
  7. @aswo_moli Most welcome.Enjoy your weekend.^JK
  8. @aswo_moli Speeds are not dependent on bundle purchased but on device in use and location.^JK Cc@safaricomLtd
  9. @aswo_moli Hi, there is a roll over period of 90 days,meaning expired bundle is reactivated when you purchase fresh bundle @safaricomLtd.^JK
  10. @fidel_rial Hi, the Nokia Asha 302 retails at 10,499/- at our stores.^JK Cc @cleophas65 @SafaricomLTD
  11. @cleophas65 Hi, we have Nokia 302 Asha in our Nakuru shop. ^SG @SafaricomLTD
  12. @FreddieLugasi Hi Freddie, the phone is currently out of stock at our stores. Kindly check with us in two weeks time.^JK
  13. @agarramanual Most welcome Emmanuel. ^JK
  14. @SynlarKish Most welcome Annette. Have a lovely weekend.^JK
  15. @agarramanual Hi,to query the bonus airtime,send an SMS with the word 'balance' to 144.Enjoy your evening.^JK
  16. @Brian_Nizzle Hi, Kindly unsubscribe and after expiry at midnight, you can subscribe for the unlimited SMS.^JK Cc@safaricomltd
  17. @broyaeddu Hi Daniel, Kindly confirm the number via DM. The one sent is incomplete.^JK
  18. @SynlarKish Hi, we have been in touch and advised on the status of the M-pesa payment transaction. Kindly contact Pesapal for assistance.^JK
  19. @SynlarKish Hi,we are unable to reach you on this number 0725****49.Kindly confirm via DM number in question.^JK
  20. @DrumCee Hi, Kindly keep it posted here for updates on new data plans.^JK Cc@SafaricomLtd