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RogersHelps

  1. @Quratulainzehra I could see if it was one or two, but that's a lot of texts - are you sure no one "borrowed" your phone? ^mt
  2. @tsathianathan  it, and trying again). I suggest you reach out to @BlackBerryHelp. ^mt
  3. @tsathianathan Since that's a 3rd party app, that's about as far as our troubleshooting will go (other than backing up your device, wiping
  4. @darrenmak I can definitely help with that - could you please follow me and DM your number so I can look at your account?  Thanks! ^mt
  5. @Quratulainzehra How much were the charges, and how many texts were sent? ^mt
  6. @aleem_v Was the move supposed to happen today?  ^mt
  7. @thejaytc I'd like to try resetting the box from my side - is it on right now? ^mt
  8. @heckubiss Just verified, and it works fine here - are you having issues with any other channels? ^mt
  9. @tsathianathan  Are you running the most up-to-date OS on both devices?^mt
  10. @iemcanadian Great to hear. :)  Have yourself a wonderful day! ^mt
  11. @MadstoneMax Do you have someone working on the issue right now?  If not, feel free to follow + DM the specifics. Thanks! ^mt
  12. @dgreensp Sounds good, please let me know how it goes. ^mt
  13. @tsathianathan Have you tried powering off and on both devices and trying again? ^mt
  14. @BlackPeterPan_ How can I help? ^mt
  15. @joshuawestlake what's available for you. :) ^mt
  16. @joshuawestlake  Are you talking about home Internet data? If so, please follow me and DM your number - I can check your account to see
  17. @luckysh How's it working this morning? If it's still not working, have you tried removing the battery and testing again? ^mt
  18. @alyssaschroeder I can definitely look into this for you - could you please follow me and DM your number so I can check out your account?^mt
  19. @mikeymikeymike It depends on if your data plan is "sharable".  If you'd like me to check, DM your number so I can look at your account. ^mt
  20. @DesiGoddess  the two of you and set everything up correctly. ^mt