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Ridgehead

@mneff tech.groups.yahoo.com/group/sikmlead… for SIKM call #KMers 8:08 AM Jan 17th via TweetChat in reply to mneff
"The help desk must be a miserable place to work these days" http://bit.ly/q6z5jq #thinkhdi #itsmf 5:39 AM Jul 29th, 2011 via TweetDeck
#Chicago IT pros, the #HDI Summer Members Event @ Toyota Park is 1 week away, 3 days left to register http://conta.cc/ojKlge see your there! 2:45 PM Jul 27th, 2011 via TweetDeck
15 #KM experts roundtable - "A different slant: expecting the unexpected" http://bit.ly/qND81N #KMers 6:16 AM Jul 18th, 2011 via TweetDeck
Enlightening and depressing article on call center employees in India - http://bit.ly/luQqzg #HDI 8:30 AM Jul 8th, 2011 via TweetDeck
sometimes we just say "what is google doing" and let them lead us to decisions. #KMers 10:02 AM Jun 7th, 2011 via TweetChat
@mikejewsbury - null results is a great indicator of keywords/phrases that need to be matched to content #KMers 9:56 AM Jun 7th, 2011 via TweetChat
For an IT KM system, the number of searches minus the number of support tickets created is a somewhat useful #, but still gray. #KMers 9:55 AM Jun 7th, 2011 via TweetChat
@pekadad - how do you (& others here) collect that 'success' data? #KMers 9:50 AM Jun 7th, 2011 via TweetChat
Yes - we have a rating system for users & utilize this in results ranking - SMEs are uber-resistant. Pushing them to buy-in is rough. #KMers 9:47 AM Jun 7th, 2011 via TweetChat
Rigid taxonomies are useful when charging back to different b-units/buckets. Bean counters do enter into the KM fray :) #KMers 9:45 AM Jun 7th, 2011 via TweetChat
We allow users/authors to 'suggest' 2nd level categories under the parent of "Other". Admin then reassesses. #KMers 9:43 AM Jun 7th, 2011 via TweetChat
Custom solutions at various Fortune 500. It takes economies of scale to realize some of our grand KM notions #KMers 9:40 AM Jun 7th, 2011 via TweetChat
If the CMS(s) are flexible enough - users will push the priorities, create the content, weight the rankings, & determine usefullness #KMers 9:36 AM Jun 7th, 2011 via TweetChat
Q3 - It's integral. Users prefer search over browse and expect google-like results returned in milliseconds #KMers 9:30 AM Jun 7th, 2011 via TweetChat
@swanwick - yes, provide a filter cloud for users to segment by app? #KMers 9:15 AM Jun 7th, 2011 via TweetChat
@pekadad - both. Sometimes users want the specific app in order to get 'filtered' results outside of ent search #KMers 9:14 AM Jun 7th, 2011 via TweetChat
Q1 At IBM, we have local search for our KM app & opted in to have our content crawled by the enterprise w3 search solution. #KMers 9:11 AM Jun 7th, 2011 via TweetChat
Do u support aging browsers which r insecure & unable to handle latest web technologies? Google doesn't - http://bbc.in/jUqd8A #HDI #webdev 6:32 AM Jun 6th, 2011 via TweetDeck
Back at ya RT @royatkinson: Travel safely, #HDI officers! Stay in touch with each other. #HDILCO11 6:28 AM Jun 6th, 2011 via TweetDeck

Name Ridgehead Software
Location USA & India
Web http://www.ridgeh...
Bio Ridgehead Software is a niche software developer & integrator, with both on and offshore resources, specializing in call center & customer care tools.