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RandySaunders

  1. White papers remain most influential for tech buyers. 77% of tech purchasers read at least one this year vs. 68% in 2008. http://3.ly/utd 7:32 AM Oct 11th from web
  2. New Aberdeen Group Study on Customer Experience Management. http://is.gd/4ccOS 10:02 AM Oct 10th from web
  3. More contact center jobs were lost(5,000) than added(2,500) in Q4 2008; medical services industry is the one growth area. http://is.gd/3L7NR 12:50 PM Sep 28th from TweetDeck
  4. Xerox Acquires ACS for $6.4 Billion. http://is.gd/3L4Wp 12:14 PM Sep 28th from TweetDeck
  5. Poor Customer Service Costs U.K. Businesses £15.3 Billion Per Year. http://is.gd/3FKuZ 2:46 PM Sep 25th from web
  6. Winning True Customer Loyalty and Trust in a Recession: (an Interview with Customer Experience Expert Shaun Smith) http://is.gd/2LlJj 7:57 AM Sep 1st from TweetDeck
  7. IBM Files Patent For Geek Couch Potato Dream: A TV Remote That Tweets http://is.gd/2E6Ke 8:25 AM Aug 28th from TweetDeck
  8. Fascinating @customermgmtIQ podcast interview with Paul Greenberg from #CRMe09 http://is.gd/2DNVs 4:21 AM Aug 28th from TweetDeck
  9. Great presentation from Brent Leary, "CRM and the Socially Empowered Customer" at #CRMe09 11:23 AM Aug 25th from TwitterBerry
  10. Art Hall says "SMB and mid-market contact center practice leaders feel underserved and disadvantaged when pursuing new technology" #CRMe09 8:46 AM Aug 24th from TwitterBerry
  11. Paul Greenberg says "Knowing how the customer is thinking & feeling is of paramount importance to that insight." at #CRMe09 6:40 AM Aug 24th from TwitterBerry
  12. Ultrasimplicity - Consider Giving Customers Fewer Choices. http://bit.ly/Ls9ag 6:15 AM Aug 15th from TweetDeck
  13. Empathy or Apathy in the Contact Centre? http://bit.ly/n4IRZ 6:12 AM Aug 15th from TweetDeck
  14. @S4iSystems IBM Smart Business is a new, easier way for SMBs to find, buy & manage apps to run a smarter business http://ibm.com/SmartMarket 10:36 AM Aug 12th from web in reply to S4iSystems
  15. Google reveals caffeine: a new faster search engine . http://is.gd/2dvdn 6:21 AM Aug 12th from TweetDeck
  16. RT @PaulDunay: Facebook Testing Facebook Lite – A “Faster, Simpler Version” of Facebook (Updated) http://ff.im/-6uJhR 4:16 AM Aug 12th from TweetDeck
  17. RT @LouisColumbus: Interesting analysis from Compete: Who's Cashing in on All Those Clunkers?: http://bit.ly/HFrU5 2:23 PM Aug 11th from TweetDeck
  18. 34 Taken to Hospitals After Woman Sprays Perfume in Texas Call Center. http://bit.ly/1qWon 7:28 AM Aug 5th from TweetDeck
  19. Web Leads - Pounce, Pause, Nurture or Wait? Great post from @ damphoux . http://is.gd/1T9q3 1:06 PM Jul 29th from TweetDeck
  20. Enjoying Chris Anderson's new Book, FREE: The Future of a Radical Price. It's currently free on Google Books & iTunes. http://3.ly/hNK 4:20 AM Jul 27th from TweetDeck
  • Name Randy Saunders
  • Location Ohio
  • Web http://www.linked...
  • Bio B2B high-tech marketing manager, blogger & customer experience enthusiast. Always looking for new ideas and sharing my findings with others.
1,996 Following 1,686 Followers 6 Listed
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