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RandiBusse

How much time are you spending educating your employees on how to treat your customers? Don't assume they know! #custserv about 3 hours ago via web
56% of top brands did not respond to a single customer comment on their facebook page in 2011-A.T. Kearney Resarch #custserv about 18 hours ago via web
79% of consumers had their online complaints ignored in 2011-Customer Exp Impact Report #custserv Companies: Why aren't you responding? 6:32 AM May 25th via web
Hyken Remember that what is happening on the inside of an organization is being felt on the outside by the customer. #custserv 9:02 AM May 20th via HootSuite Retweeted by RandiBusse and 5 others
@Lowes Impressed again w/your immediate follow up to my tweet. Glad to see customer feedback is acknowledged. #custserv 5:40 AM May 23rd via web in reply to Lowes
@Lowes Mgr Eric in MB store provided great #custserv to me. Exchanged damaged item w/o hassle. Thanks for making it easy! 5:30 AM May 23rd via web
How to Monitor and Respond To Online Customer Reviews - retaildoc.com/blog/online-re… via @theRetailDoctor #custserv Your customers are talking! 8:09 PM May 17th via Tweet Button
@YehudaKaminer It seems that way by the experience we are typically provided. 7:21 PM May 17th via web in reply to YehudaKaminer
Do Contact Center Representatives Feel Connected to the Brand? shar.es/2P0s3 via @sharethis #custserv 6:33 PM May 16th via Tweet Button
I have to leave for a meeting, but I turned on my digital recorder and will leave it running. Will listen at another time. Thanks! 8:56 AM May 15th via web
@BethGrangerSays Thanks for the heads up. I just logged in! 8:50 AM May 15th via web in reply to BethGrangerSays
Now Standard With a New Lexus: A Greeter and a Genius nytimes.com/2012/05/13/aut… Does YOUR co need a genius? #custserv 6:56 AM May 13th via Tweet Button
Right now, one of your customers is talking about you! Provide them w/a great experience or the story they tell will be a bad one.#custserv 4:05 AM May 11th via web
Was just told by a company that they will treat my house like it's their house. Good #custserv Makes me want to give them my biz. 9:06 AM May 10th via web
Customer Service: It's Not Just A Department, It's An Experience - May 2012 #constantcontact conta.cc/K2vE60 10:31 AM May 9th via Constant Contact
A prospect just told me they don't have e-mail in their co. Said they didn't have a website either! What? It's 2012! 6:40 AM May 9th via web
You Can’t Make Unfriendly People Friendly inc.com/glen-blickenst… via @Inc #custserv Who is taking care of YOUR customers? 3:35 AM May 8th via Tweet Button
@econdevgirl Thanks Ritu. Great to see you today. Thanks for inviting me in to speak at the conference. 12:46 PM May 7th via web in reply to econdevgirl
mfconti Happy Monday! Don't 4get 2 Wow Ur #custexp RT @HarvardBiz - The Value in Wowing Your Customers F. Reichheld Harvard Bus s.hbr.org/J7849j 4:29 AM May 7th via Tweet Button Retweeted by RandiBusse
Audits can find customer service flaws newsday.com/columnists/oth… via @Newsday #custserv Take a walk in your customer's shoes. 3:11 AM May 7th via Tweet Button

Name Randi Busse
Location Long Island, New York
Web http://www.workde...
Bio Customer Service Trainer/Speaker/Coach that helps you take better care of your customers so they remain your customers. If you don't, someone else will!