RachCoventry
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Why use complicated language? Keep it accessible so that loads of people understand the great stuff you're doing!
6:51 AM May 20th
via web
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Is your information consistent across all of your communication channels or are you confusing your stakeholders?
12:26 AM Feb 21st, 2011
via web
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Does your communication work? Ask people to draw what it feels like. Put them on a big wall and see what it tells you
7:47 AM Feb 16th, 2011
via web
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How well do you signpost information in your organisation? Is it find by chance or find by design?
6:46 AM Feb 10th, 2011
via web
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Mapped your teams’ customer journey recently? Get a big wall, lots of sheets of paper and start drawing. Notice any blockages?
12:10 AM Feb 8th, 2011
via web
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Do you engage in a monologue or a dialogue? Do you know what others think, or just what you think?
12:30 AM Feb 3rd, 2011
via web
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How streamlined are your processes? Making full use of all available technology? Do those who own the process and the technology get it?
1:50 AM Jan 28th, 2011
via web
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If people don’t understand, they generally won’t do. If they can’t see what changes you want to make, how can they behave differently?
3:01 AM Jan 23rd, 2011
via web
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How far have your systems been ‘tailored’ by your users? How many local workarounds have been developed on the quiet?
6:18 AM Jan 20th, 2011
via web
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Regulatory change, structural change, process change – private and public sector… It’s all about getting people to behave differently?
10:09 AM Jan 16th, 2011
via web
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Is there a fundamental difference between private and public sector communications? Isn’t it all about informing and engaging people?
5:26 AM Jan 15th, 2011
via web
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How different is change in the private and public sectors? They all mean people start doing stuff, stop doing stuff or do stuff differently
4:53 AM Jan 13th, 2011
via web
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Is the purpose of your new IT system understood? Build a vivid picture for users to help them during the design and test phase
2:14 AM Jan 9th, 2011
via web
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How good is your data? Do those who use your systems every day really understand why high quality data entry is critical?
6:00 AM Jan 8th, 2011
via web
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Duplicating information on your internet and intranet sites? Think about the web as the main information source, and link the content
2:16 AM Jan 6th, 2011
via web
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Is your web site an information dump or an information highway? How do you know?
10:46 AM Jan 4th, 2011
via web
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How many change programmes need action? If your leadership team have understood what's required, why not let them just get on with it?
9:23 AM Jan 3rd, 2011
via web
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Many stick their head in the sand and close their ears as ‘previous efforts to change have failed to deliver'. What makes this different?’
2:58 AM Jan 2nd, 2011
via web
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In context and in the right language. But how many people stop to think about their audience before their fingers hit the keyboard?
9:37 AM Jan 1st, 2011
via web
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Targeted and relevant, or one size fits all. What do your stakeholders think of the way you communicate?
2:30 AM Dec 31st, 2010
via web
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- Name Rachel Coventry
- Location UK
- Web http://www.n-e.or...
- Bio Programme and project manager with extensive experience of leading transformational change
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