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OkkoHuisingMIM

  1. Key difference SCRM and traditional #CRM is that the former is focused on engagement and not managing data: tinyurl.com/cklcm3c
  2. Delivering Inspiring Customer Interactions Takes More than #CRM - Forbes onforb.es/KaXI5N via @sharethis
  3. Business leaders understand impact #CRM but delegate management to project managers! tinyurl.com/d6fvxen twitpic.com/9gow47
  4. Gartner: #CRM Emerges as a Big CIO Priority - Enterprise Apps Today enterpriseappstoday.com/crm/gartner-cr…
  5. You have files regarding your customers, putting these into your #CRM system is rarely a sensible approach. tinyurl.com/c66uobd
  6. Moving from a world of intuition and gut feel to a world of data and analytical thinking: #BigData = #BI + ADD tinyurl.com/cjx4zf2
  7. Q&A: The many uses of #CRM beyond sales and marketing tinyurl.com/c4sd4av The center of your business's universe?
  8. #SocialMedia: survey showed that only 1 in 3 small businesses are active on their social networks! tinyurl.com/bn5uae9 Go out there!
  9. Huising Consultancy is sponsor of NiX Podium to support regional initiatives to keep the blues alive! tinyurl.com/cxadjy3 @NiXPodium
  10. #CRM No curve balls. Just a good, simple database with clearly understood reports. tinyurl.com/7gwr9he
  11. Just 4% of chief executives consider their #CIO s partners in managing either strategy or innovation: tinyurl.com/csgtp93
  12. So how can we trust #CIO s to deliver on the promise of the social enterprise? tinyurl.com/7edtuef
  13. Big Problems for #CRM: Data, Knowledge, Purpose tinyurl.com/csfbn2v
  14. Social collaboration represents a whole new frontier for business process management tinyurl.com/cy9o6t9 The order of chaos!