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NuanceEnt

  1. Microsoft's U.S. smartphone share sees mixed results in April | Microsoft Pri0 | The Seattle Times: bit.ly/Ljgp9V
  2. RT @dskrbina: The Most Influential in Customer Service bit.ly/o78hDE via @MindTouch #custserv
  3. The 10 Best Customer Service Infographics for 2012 business2community.com/customer-exper… via @B2Community
  4. 'Autonomous' consumers require multichannel service strategy bit.ly/KZSFXn via @zdnetasia --> Interesting #survey data
  5. Hosted IVR - Why companies are making the jump from on-premise to #cloud bit.ly/LvNLAG @dskrbina #cctr #ivr #custserv
  6. New Blog Interview: Achieving Maximum Impact through Self-Service bit.ly/LTKsXD @dpnordale #custserv #ivr #cctr
  7. Thinking about moving to a hosted IVR? Check out @dskrbina latest blog post bit.ly/LvNLAG #custserv #cctr #ivr #cexp