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  1. Ten minutes late. The station is full. Ohhh do I want to sit down!2:46 PM Jun 24th from txt
  2. Or bobbing up and down the stairs ... Through the maze of train tracks like tributaries joining a bay.2:20 PM Jun 24th from txt
  3. Penn Station is wave after wave of commuters smoothly moving up escalators, down escalators,2:18 PM Jun 24th from txt
  4. Rain rain rain walked to pen station in the rain. A cappacino in one hand, bluetooth in the ear and talking on the phone2:16 PM Jun 24th from txt
  5. Lunch at Pescatore on the balcony. Best pasta according to VM9:26 AM Jun 24th from txt
  6. NY Penn station next in 40 minutes. Very productive trip! Tonight, wine and cheese, this morning I cleaned up my inbox!!6:37 AM Jun 24th from txt
  7. I thought I had a power cord in the trunk. Gratefully VM brought one and I am juicing up4:24 AM Jun 24th from txt
  8. NYC for a day - now if only they had internet4:22 AM Jun 24th from txt
  9. No wiggle room and no anxiety. Little victories - parking and the rain relented while I got to the train!4:21 AM Jun 24th from txt
  10. ATT may ne too silo d to learn from another division ... But they are doing it right somewhere9:38 AM Jun 20th from txt
  11. Better (and fewer) menus, fewer prompts, quicker response time and a CSR with a sense of humor!9:37 AM Jun 20th from txt
  12. Anyway, bill gives me the good number 800 331 0500 and there I have a great concise productive service call9:25 AM Jun 20th from txt
  13. I'm not believing that Bill is his real name but he's nice and I am going with the flow. Hoever he does try to sell me long distance7:59 AM Jun 20th from txt
  14. 6 minutes into prompts. They don't recognize the number (after all its another division) I get Bill in India7:49 AM Jun 20th from txt
  15. At 1030 I am a passenger (Laurie and I are going to play golf at Agawam) so I do this cumbersome task7:48 AM Jun 20th from txt
  16. At 7am took me 8 minutes to find out they couldn't help me until 8am so I was late to spin7:47 AM Jun 20th from txt
  17. so I call the main 800 number - four sets of menus that you have to listen to and, of coursen your prompt is last.7:45 AM Jun 20th from txt
  18. I love that when one division of a company has belligerent customer service and another division does it right.7:44 AM Jun 20th from txt
  19. So he gives me an ATT number which is horrific. I mention this because ATT Cell number was terrific.7:43 AM Jun 20th from txt
  20. First a child who has handled no administrative detail ever requested, when properly motivated, can perform7:42 AM Jun 20th from txt