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MutualMind

  1. CXOs should ask these questions before getting started with #social customer service bit.ly/Lc24eR #scrm
  2. 14 Questions To Ask About Your Social Media Customer Service mmnd.co/LEC1f0 #scrm #crm #customerservice
  3. Capabilities Checklist for Social Customer Service [infographic] mmnd.co/LEC1f0
  4. 5 Challenges of Customer Service on Social Media mutualmind.com/blog/2012/05/5… via @mutualmind
  5. Enjoyed our @forrester analyst briefing today with @collectivebias leadership #Social #Shoppermarketing #Retail #Analytics
  6. Well said! The best insights are specific, timely, relevant, critical and actionable: Beth Kaminkow of @TL_agency mmnd.co/JGn63n
  7. Quick clip of MutualMind's Social Media Command Center [video] youtube.com/watch?v=ieEltp…
  8. 86% of business technology buyers engage in some form of social activity for work purposes #b2b #socialmedia via @forrester
  9. 9 examples of great blogger relations econsultancy.com/blog/9317-9-ex… via @Econsultancy
  10. CEOs Need Hard Data on Customer Loyalty bit.ly/Ll67dy #smm #analytics
  11. Did you know that MutualMind provides social media analytics for Competitive Intelligence, without breaking the bank! cc @emily_rushing
  12. We are on a mission to empower business users get the best social intelligence, when and how they need it.
  13. Research by @forrester shows that "Firms use social shopping features and communities to talk to and support customers when they buy."
  14. AT&T begins push into home security market bizjournals.com/dallas/news/20… via @DallasBizNews
  15. Competitive Intelligence: often over-looked use case of social media. Get the primer here [presentation] mmnd.co/qTRcOY
  16. @jaythornton000 we are looking forward to the meeting :) >> About to set off for Dallas to meet up with some big brains at MutualMind.
  17. Our New Blog Post: Why is social media customer service so hard? mmnd.co/LNZCwm #scrm #smm #smms
  18. Facebook to Brands: You're Posting Stuff Wrong adage.com/u/cHRxfb via @adage
  19. Why Keyword Based Social Listening is Not Enough mmnd.co/KLDPm7 via @mutualmind #smm #smms