MicroOB
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@ Is anyone looking at Michael Porter's thinking on this stuff? It makes a lot of sense to me and some doctors I know.
12:49 PM Aug 19th
from web
in reply to BarackObama
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Latest addition to my "record now so as not to lose" expressions: Realistic Fantasy. I leave context to the imagination. Fantastic Reality?
10:33 AM Aug 19th
from web
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It occurs to me that there may be three kinds of people: those who believe there are three kinds of people, and those who don't. You buying?
10:39 AM Mar 13th
from web
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A co-panelist view of the same: letting your boss rent part of your brain to a client for you to think about their business. Good, no?
7:42 PM Mar 6th
from web
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Summing up "what to look for in consulting" for a group of soon-to-be-minted SSB MBAs: getting paid to solve client problems and enjoying it
7:39 PM Mar 6th
from web
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Another customer service tip/blip: When you forget to bring the beer with my Duff's #3, I don't care that "the docket disappeared somehow."
7:20 AM Feb 28th
from web
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Learned yesterday that most students get 5 useful pieces of feedback their entire schooling career! Wow! Personal quest to push that # up!
6:47 AM Feb 27th
from web
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Leisurely catch-up lunch in the city. Customer-service depends much more on the sizzle when neither party cares that their steak be on time.
11:09 AM Feb 20th
from web
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Really servicing clients/customers probably means relaying what they NEED to (rather than WANT to) hear. Motherhood? yes. Done? not enough.
8:51 AM Feb 17th
from web
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Billboard at Eglington/Bayview for chat interface to buy Belair insurance. Worst of both worlds. Automate fully or keep "human" contact.
6:41 PM Feb 11th
from web
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6:30 AM at Starbucks: Thumbs up for asking for favourite question: "Do you need room for milk?" That should be policy for all coffee orders!
8:05 AM Feb 11th
from web
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Just finished a new blog post:
9:53 AM Feb 6th
from web
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I date myself by recalling the "Fame" episode where Danny and Doris(?) decided to spend a whole day being 100% honest. Got me think/blogging
8:34 AM Feb 6th
from web
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- Name Chris Irwin
- Location Toronto, Canada
- Web http://www.microo...
- Bio I am seeking out excellence in customer service, using a wide definition of "customer."
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