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Michael_Lytle

Customer Service & Support Daily is out! bit.ly/J1svEg ▸ Top stories today via @TPDashboard @MatthewTrifiro @alexhisaka about 2 hours ago via Paper.li
@joycecherrier if you find one, please share! about 4 hours ago via TweetDeck in reply to joycecherrier
DONT MISS THIS -> @Enterasys @PlixerWeb webinar on June 5 to explore #mobile device and security pitfalls of #BYOD bit.ly/Nj3OF6 about 4 hours ago via TweetDeck
+100 RT @SarahHedayati: Employees who feel valued and supported are less likely to leave. ow.ly/bfcAB #whitepaper #retention #esat about 21 hours ago via TweetDeck
RT @SarahHedayati: 5 Tips for Managing an Excellent Customer Experience ow.ly/bfcCS #custserv #custexp about 21 hours ago via TweetDeck
Customer Service & Support Daily is out! bit.ly/J1svEg ▸ Top stories today via @luram82 9:47 AM May 30th via Paper.li
Great Job tonight @GregOrtbach & @MarshaCollier looking forward to part 2 next week! #custserv 7:04 PM May 29th via TweetChat
You are on a roll tonight @KateNasser #custserv 7:01 PM May 29th via TweetChat
RT @KateNasser: Want loyalty? Prevent the question mark in the customers mind. #custserv 7:00 PM May 29th via TweetChat
YES RT @KateNasser: Great service: Make it easy, make it memorable. #custserv 6:59 PM May 29th via TweetChat
@MarshaCollier Definitely a meaty enough topic to go another round! #ding #custserv 6:57 PM May 29th via TweetChat in reply to MarshaCollier
+10 RT @jmspool: @MarshaCollier @Michael_Lytle Even better: Are you delighted? #custserv 6:54 PM May 29th via TweetChat
A6 Be responsive, honest, consistent, and always end with "are you completely satisfied?" before ending your chat session #custserv 6:51 PM May 29th via TweetChat
@DebWeinstein Great Point Deb! #custserv 6:48 PM May 29th via TweetChat in reply to DebWeinstein
RT @KateNasser: Customer cannot observe your intentions. Treat them well. #custserv 6:45 PM May 29th via TweetChat
RT @ValaAfshar: The smallest of actions is always better than the noblest of intentions. @_robin_sharma < bias for action. #custserv 6:45 PM May 29th via TweetChat
A5 if you want to WOW a customer, Hit them with Proactive Customer Support! #custserv 6:41 PM May 29th via TweetChat
A5 Best way to show customers you care, is to treat them like a partner, NOT a customer. Invest in their success as well as yours. #custserv 6:39 PM May 29th via TweetChat
Absolutely! RT @KateNasser: Nourish your customers and they will come back to the well of your products and services. #custserv 6:35 PM May 29th via TweetChat
Customer Experience is a journey that has already started and never ends, our job - Make it memorable & enjoyable! #custserv 6:32 PM May 29th via TweetChat

Name Michael Lytle
Location Andover, MA
Web https://www.enter...
Bio Director, Global Technology Services at Enterasys Networks. Interests include best practices for #custserv, Social Media, Cloud Computing, & Bass Fishing