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LugIron

  1. Another #social survey, this one from @forrester: http://bit.ly/5w0KJ2 More data is good, go take it! ^LM about 4 hours ago from CoTweet
  2. Idea generation | The LugIron Software Blog http://bit.ly/8bFkGI I'm going to transfer Starbucks card balances now. :) ^AG #community about 24 hours ago from CoTweet
  3. 55% of companies planning to use #social for #customerservice according to @johnfmoore's survey. Have u taken it yet? http://bit.ly/4nfYhM 10:06 AM Dec 22nd from CoTweet
  4. "A short PayPal horror story" - #social helped, but #customersupport must change. Are you ready? http://bit.ly/8J5nF9 #scrm #ssc ^LM 10:05 AM Dec 22nd from CoTweet
  5. Anti-social CRM: http://bit.ly/51orbx - @TomGrantForr: Successful community and #social strategy much more than tools. #scrm #ssc ^LM 8:42 AM Dec 22nd from CoTweet
  6. Thanks for the RTs @chris_bailey and @johnfmoore! ^LM 6:17 AM Dec 22nd from CoTweet
  7. Here is @johnfmoore's original post re: #social media & #crm survey: http://bit.ly/6xEtte real data = deeper discussion take the survey! ^LM 5:32 PM Dec 21st from CoTweet
  8. What are your plans for using #Social and #CRM in 2010? Help CRM maven @johnfmoore gather data! http://bit.ly/53eT1v #crm #scrm #ssc ^LM 5:28 PM Dec 21st from CoTweet
  9. Some week-end (and weekend) reading about Social Support Communities #ssc and #community management. http://bit.ly/4ylspS Enjoy! ^AG 10:06 AM Dec 19th from CoTweet
  10. New on the LugIron Blog: "Reputation and Respect: Relevance for Social Support Communities" http://bit.ly/5ZAWYZ #ssc #scrm ^LM 1:46 PM Dec 17th from CoTweet
  11. Who are your trusted customers? How often do you ask them for feedback? http://bit.ly/8Q8Le7 (via @kevinstirtz) #scrm ^LM 9:35 AM Dec 17th from CoTweet
  12. Thanks for the RTs @johnfmoore, @kaje, and @sarahmaddox ^LM 8:49 AM Dec 17th from CoTweet
  13. Previous quote is via @ariegoldshlager: Intuit's "Narrowcasting" Approach to Customer Communities: http://post.ly/FMJr #ssc #scrm ^LM 8:49 AM Dec 17th from CoTweet
  14. Intuits customer communities "70% of customer service questions are answered by other QuickBooks owners" http://bit.ly/6jWnJL #ssc #scrm ^LM 8:47 AM Dec 17th from CoTweet
  15. Mashable has "exclusive" screenshots of Twitter's new Contributors feature now at http://bit.ly/4qCODK. #social #ssc ^AG 1:32 PM Dec 16th from CoTweet
  16. Twitter uses Facebook to describe a new "Contributors" feature, helps with multiple contributors on a Twitter account: http://bit.ly/5jnk2w 2:57 PM Dec 15th from CoTweet
  17. New on the LugIron Blog: "Pay It Forward with Social Support Communities" http://bit.ly/6weQ7h (please RT) #ssc #scrm ^LM 7:30 AM Dec 15th from CoTweet
  18. RT @JohnFMoore: My latest, @Jet Blue, an airline taking a distinctly social approach: http://bit.ly/8AHxYA #social #ssc #cio #cmo 3:45 PM Dec 11th from Twitterrific
  19. Laughing at "fake" #community Twitter accounts for NBC. How about humor and real online communities? New blog entry at http://bit.ly/6m8hBT 8:56 PM Dec 10th from CoTweet
  20. Enjoying "How To Say Thank You On The Social Web" by @SteffanAntonas http://bit.ly/2VZCx7. Read the hand-written photo in the post, too. ^AG 2:31 PM Dec 8th from CoTweet
  • Name LugIron Software
  • Location Austin, TX
  • Web http://www.lugiro...
  • Bio Building a great company to help our customers grow happy users. Account run by @marascio and @annegentle.
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