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LudoRaedts

  1. RT @wimrampen: Great @Lerou @wjf @ludoraedts that's gr8.. Anyone else who wants to join Customer #metrics debate in NL/BE? about 11 hours ago from API
  2. Spangenberg treedt af als juryvoorzitter NCCA http://bit.ly/8AsahM about 15 hours ago from HootSuite
  3. Silent majority risk worse customer service as companies monitor Twitter, Facebook - http://bit.ly/6DoWuH via @hanskooistra about 17 hours ago from bit.ly
  4. @wimrampen @wjf @lerou i am in! about 18 hours ago from Tweetie in reply to wimrampen
  5. @Lerou (2/2) Different customers, different expectation. You should not want to compare those. about 20 hours ago from HootSuite in reply to Lerou
  6. @Lerou (1/2) But the NPS of a budget, low service ISP is not the same as from a more expensive, high service ISP. about 20 hours ago from HootSuite in reply to Lerou
  7. @Lerou @pg_rule If a good cust exp is what we want we should messure that. #NPS is nice but not the right indicator. http://is.gd/5eSGV #CEM about 21 hours ago from HootSuite in reply to Lerou
  8. RT @Lerou: Should the Net Promoter Score be adopted by the ISP industry? http://bit.ly/6BDQOa about 21 hours ago from HootSuite
  9. Gevangen door de winter http://moby.to/0hv1yu about 21 hours ago from Tweetie
  10. RT @spokencomm: How NOT to do customer service on Twitter: http://is.gd/5rtyJ 12:19 PM Dec 17th from API
  11. RT @spokencomm: Keeping customers happy: go local, keep IVR simple, train agents to deviate from the script, study says: http://is.gd/5rrvv 11:27 AM Dec 17th from HootSuite
  12. Responded on weblog @wimrampen: My wish for 2010 http://bit.ly/5ayRQZ #scrm #crm #cem 11:26 AM Dec 17th from HootSuite
  13. AnderZorg zet MSN in voor livechat met (potentiele) klanten http://bit.ly/5yPJID 10:52 AM Dec 17th from bit.ly
  14. @raedts Doe dat maar nog even hier in het Ziekenhuis! gaat dat lang duren? Veel last van? 10:44 AM Dec 17th from HootSuite in reply to raedts
  15. thx @GrahamHill @dianay @wimrampen @zorg20 @hanskooistra @Rgambhir @belladonnait @socialcrmtools @johnmperez @padosa @selfservicetwit for RT 10:41 AM Dec 17th from HootSuite
  16. De Julianabrug in Groningen staat momenteel omhoog en kan niet meer naar beneden. #a28 #050 3:10 AM Dec 17th from HootSuite
  17. RTVNoord is overgeschakeld op calamiteiten site ivm hevige sneeuwval. http://rtvnoord.nl 2:58 AM Dec 17th from HootSuite
  18. RT @SMCAmsterdam: De inschrijving voor Social Media Club Adam 20 jan 2010 #smcadam geopend http://bit.ly/smcadam2 Let op: max 60 deelnemers 2:47 AM Dec 17th from HootSuite
  19. Zo'n 15 cm in #050 http://moby.to/8f0cv6 11:19 PM Dec 16th from Tweetie
  20. Waar is een #weeralarm als je het nodig hebt?? 10:46 PM Dec 16th from Tweetie