Profile_bird

Hey there! Jacada_inc is using Twitter.

Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What's happening? Join today to start receiving Jacada_inc's tweets.

Already using Twitter
from your phone? Click here.

Jacada_inc

  1. Customer service is the new marketing, the new PR http://bit.ly/9fFIHW #cctr, #cem, #custexp, #customerexperience
  2. Looking to hire analysts, consultants, on #cem #cctr #customerexperience #custexp to do webinar or whitepaper...any nominations/interest ?
  3. RT @CustomerFirstUK: The Daily Mail have launched a series investigating the state of customer service. Today-Telecoms companies- http:/ ...
  4. CNN: Twitter becoming more of a news feed than social network; only 27% of Twitter users active - what's your opinion? http://bit.ly/bOgIzE
  5. RT @customerfeed: An online customer experience is just as important as offline! Did YOU hear me? online customer experience is just as ...
  6. Looking for thought leaders on #cem #cctr #customerexperience #custexp to help with strategic marketing initiatives...nominations?
  7. @marklturner - think we're saying the same thing, #custexp is end, not means...enhanced by technology, but it's far more than that #cem
  8. Gearing up for next week's webcast with the Call Center School. Analytics and FCR. Register today: http://bit.ly/d8tPxN.
  9. @marklturner Emotional reaction is end, not means...it's achieved &optimized through the #custexp. Build blocks=people, process&technology.
  10. Collecting a series of quotes about customer experience, customer service, etc... have any good ones?
  11. RT @pgreenbe: super important article by @DenisPombriant. MUST READ! The Empty Promise of Experience w/o Engagement http://bit.ly/cuMa0N
  12. RT @bsdalton: +65% of #customerservice contacts can b automated or eliminated by fixing broken upstream process #gcf2010 #crm #cem
  13. RT @btemkin: Health insurance plans (as an industry) provide the worst customer experience for the 3rd straight year. http://tinyurl.com ...
  14. Getting it right the first time, a key part of customer experience: http://bit.ly/dnE3Ni
  15. Customer Service and #customerexperience for Generation Y: (link) #cctr, #cem, #custexp http://bit.ly/cdbppD
  16. Using analytics to accurately measure FCR. Webcast on March 16th with The Call Center School. http://bit.ly/d8tPxN #cctr
  17. Jacada Receives 2009 Product of the Year Award for Jacada Advisor Presented by Customer Interaction Solutions Magazine http://bit.ly/bc3uNg
  18. RT @customerthink Profitability & Customer Experience http://bt.io/Ed9X great customer experience = profitable #cem, #customerexperience
  19. Boardmember.com: Improving #customerexperience key to success: http://bit.ly/c1qC1L
  20. Customer experience is an organizational mindset, not something a business buys but something a business becomes" HBR: http://bit.ly/9BbYxZ