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Jacada_inc

  1. Just had great conversation with @BrentLeary on social media and customer experience. Good way to end a great week! 12:09 PM Mar 12th via web
  2. RT @BrentLeary: from @mikeboysen: "Is Social CRM The Key To Innovation?". http://scrm.me/cIeyxR. #scrm 12:08 PM Mar 12th via web
  3. RT @CRMStrategies: RT wimrampen I recommend to read @designthinkers 10 steps to #customer journey mapping http://bit.ly/97lRit better #c ... 12:05 PM Mar 12th via web
  4. Blog: Salesforce.com outages - insert storm 'cloud' joke here...http://bit.ly/2fdFYp #saas, #cloud, #cem, #cctr, #crm 10:17 AM Mar 12th via web
  5. RT @MyCustomer: Only one in ten CRM users believe their system is up to accurately analysing and profiling customer needs http://ow.ly/1 ... 7:47 AM Mar 12th via web
  6. RT @CustomerFirstUK: A report suggests customer service quality is down by 74.5%. More organisations should put their customers first -h ... 7:23 AM Mar 12th via web
  7. @btemkin - ~75% of respondents in Europe using #customerexperience as a differentiator http://bit.ly/bSbGDO #cem, #custexp, #custsvc 6:51 AM Mar 12th via web
  8. Customer service is the new marketing, the new PR http://bit.ly/9fFIHW #cctr, #cem, #custexp, #customerexperience 11:26 AM Mar 11th via web
  9. Looking to hire analysts, consultants, on #cem #cctr #customerexperience #custexp to do webinar or whitepaper...any nominations/interest ? 11:11 AM Mar 11th via web
  10. RT @CustomerFirstUK: The Daily Mail have launched a series investigating the state of customer service. Today-Telecoms companies- http:/ ... 6:49 AM Mar 11th via web
  11. CNN: Twitter becoming more of a news feed than social network; only 27% of Twitter users active - what's your opinion? http://bit.ly/bOgIzE 5:16 AM Mar 11th via web
  12. RT @customerfeed: An online customer experience is just as important as offline! Did YOU hear me? online customer experience is just as ... 5:12 AM Mar 11th via web
  13. Looking for thought leaders on #cem #cctr #customerexperience #custexp to help with strategic marketing initiatives...nominations? 5:06 AM Mar 11th via web
  14. @marklturner - think we're saying the same thing, #custexp is end, not means...enhanced by technology, but it's far more than that #cem 5:05 AM Mar 11th via web in reply to marklturner
  15. Gearing up for next week's webcast with the Call Center School. Analytics and FCR. Register today: http://bit.ly/d8tPxN. 2:08 PM Mar 10th via web
  16. @marklturner Emotional reaction is end, not means...it's achieved &optimized through the #custexp. Build blocks=people, process&technology. 1:00 PM Mar 10th via web in reply to marklturner
  17. Collecting a series of quotes about customer experience, customer service, etc... have any good ones? 12:38 PM Mar 10th via web
  18. RT @pgreenbe: super important article by @DenisPombriant. MUST READ! The Empty Promise of Experience w/o Engagement http://bit.ly/cuMa0N 12:36 PM Mar 10th via web
  19. RT @bsdalton: +65% of #customerservice contacts can b automated or eliminated by fixing broken upstream process #gcf2010 #crm #cem 12:23 PM Mar 10th via web
  20. RT @btemkin: Health insurance plans (as an industry) provide the worst customer experience for the 3rd straight year. http://tinyurl.com ... 5:56 AM Mar 10th via web
  • Name Jacada Inc.
  • Location Atlanta, GA
  • Web http://www.jacada...
  • Bio Jacada provides solutions that improve the effectiveness of customer interactions.
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