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Jacada_inc

  1. Customer service is the new marketing, the new PR http://bit.ly/9fFIHW #cctr, #cem, #custexp, #customerexperience about 7 hours ago via web
  2. Looking to hire analysts, consultants, on #cem #cctr #customerexperience #custexp to do webinar or whitepaper...any nominations/interest ? about 7 hours ago via web
  3. RT @CustomerFirstUK: The Daily Mail have launched a series investigating the state of customer service. Today-Telecoms companies- http:/ ... about 11 hours ago via web
  4. CNN: Twitter becoming more of a news feed than social network; only 27% of Twitter users active - what's your opinion? http://bit.ly/bOgIzE about 13 hours ago via web
  5. RT @customerfeed: An online customer experience is just as important as offline! Did YOU hear me? online customer experience is just as ... about 13 hours ago via web
  6. Looking for thought leaders on #cem #cctr #customerexperience #custexp to help with strategic marketing initiatives...nominations? about 13 hours ago via web
  7. @marklturner - think we're saying the same thing, #custexp is end, not means...enhanced by technology, but it's far more than that #cem about 13 hours ago via web in reply to marklturner
  8. Gearing up for next week's webcast with the Call Center School. Analytics and FCR. Register today: http://bit.ly/d8tPxN. 2:08 PM Mar 10th via web
  9. @marklturner Emotional reaction is end, not means...it's achieved &optimized through the #custexp. Build blocks=people, process&technology. 1:00 PM Mar 10th via web in reply to marklturner
  10. Collecting a series of quotes about customer experience, customer service, etc... have any good ones? 12:38 PM Mar 10th via web
  11. RT @pgreenbe: super important article by @DenisPombriant. MUST READ! The Empty Promise of Experience w/o Engagement http://bit.ly/cuMa0N 12:36 PM Mar 10th via web
  12. RT @bsdalton: +65% of #customerservice contacts can b automated or eliminated by fixing broken upstream process #gcf2010 #crm #cem 12:23 PM Mar 10th via web
  13. RT @btemkin: Health insurance plans (as an industry) provide the worst customer experience for the 3rd straight year. http://tinyurl.com ... 5:56 AM Mar 10th via web
  14. Getting it right the first time, a key part of customer experience: http://bit.ly/dnE3Ni 1:39 PM Mar 9th via web
  15. Customer Service and #customerexperience for Generation Y: (link) #cctr, #cem, #custexp http://bit.ly/cdbppD 8:24 AM Mar 9th via web
  16. Using analytics to accurately measure FCR. Webcast on March 16th with The Call Center School. http://bit.ly/d8tPxN #cctr 7:11 AM Mar 9th via web
  17. Jacada Receives 2009 Product of the Year Award for Jacada Advisor Presented by Customer Interaction Solutions Magazine http://bit.ly/bc3uNg 6:47 AM Mar 9th via web
  18. RT @customerthink Profitability & Customer Experience http://bt.io/Ed9X great customer experience = profitable #cem, #customerexperience 6:02 AM Mar 9th via web
  19. Boardmember.com: Improving #customerexperience key to success: http://bit.ly/c1qC1L 5:33 AM Mar 9th via web
  20. Customer experience is an organizational mindset, not something a business buys but something a business becomes" HBR: http://bit.ly/9BbYxZ 11:45 AM Mar 8th via web
  • Name Jacada Inc.
  • Location Atlanta, GA
  • Web http://www.jacada...
  • Bio Jacada provides solutions that improve the effectiveness of customer interactions.
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