Jacada_inc
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Just had great conversation with @ on social media and customer experience. Good way to end a great week!
12:09 PM Mar 12th
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RT @: from @: "Is Social CRM The Key To Innovation?".
12:08 PM Mar 12th
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RT @: RT wimrampen I recommend to read @ 10 steps to journey mapping better
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12:05 PM Mar 12th
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Blog: Salesforce.com outages - insert storm 'cloud' joke here... , , , ,
10:17 AM Mar 12th
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RT @: Only one in ten CRM users believe their system is up to accurately analysing and profiling customer needs
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7:47 AM Mar 12th
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RT @: A report suggests customer service quality is down by 74.5%. More organisations should put their customers first -h
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7:23 AM Mar 12th
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@ - ~75% of respondents in Europe using as a differentiator , ,
6:51 AM Mar 12th
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Customer service is the new marketing, the new PR , , ,
11:26 AM Mar 11th
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Looking to hire analysts, consultants, on to do webinar or whitepaper...any nominations/interest ?
11:11 AM Mar 11th
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RT @: The Daily Mail have launched a series investigating the state of customer service. Today-Telecoms companies- http:/
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6:49 AM Mar 11th
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CNN: Twitter becoming more of a news feed than social network; only 27% of Twitter users active - what's your opinion?
5:16 AM Mar 11th
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RT @: An online customer experience is just as important as offline! Did YOU hear me? online customer experience is just as
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5:12 AM Mar 11th
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Looking for thought leaders on to help with strategic marketing initiatives...nominations?
5:06 AM Mar 11th
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@ - think we're saying the same thing, is end, not means...enhanced by technology, but it's far more than that
5:05 AM Mar 11th
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in reply to marklturner
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Gearing up for next week's webcast with the Call Center School. Analytics and FCR. Register today:
2:08 PM Mar 10th
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@ Emotional reaction is end, not means...it's achieved &optimized through the . Build blocks=people, process&technology.
1:00 PM Mar 10th
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in reply to marklturner
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Collecting a series of quotes about customer experience, customer service, etc... have any good ones?
12:38 PM Mar 10th
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RT @: super important article by @. MUST READ! The Empty Promise of Experience w/o Engagement
12:36 PM Mar 10th
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RT @: +65% of contacts can b automated or eliminated by fixing broken upstream process
12:23 PM Mar 10th
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RT @: Health insurance plans (as an industry) provide the worst customer experience for the 3rd straight year.
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5:56 AM Mar 10th
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- Name Jacada Inc.
- Location Atlanta, GA
- Web http://www.jacada...
- Bio Jacada provides solutions that improve the effectiveness of customer interactions.
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