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JLWatsonConsult

Upsell by helping the customer to see the value. bit.ly/JGigK1 10:25 AM May 27th via TypePad
What Does "Customer Centric" Mean? bit.ly/KFItDQ 5:42 AM May 20th via TypePad
How a Simpler Experience can be a Better Experience for the Customer bit.ly/KfHGvr 3:49 AM May 13th via TypePad
American Airlines to abusive customers: Customer Relationships must be a 2-Way Street! pressherald.com/business/ameri… 3:37 AM May 10th via Tweet Button
Turn your costly commuting time into no-cost learning time @Focus focus.com/c/Ki5/#81739 7:31 AM May 4th via Tweet Button
Why employees resist change, and how to reverse the dynamic @Focus focus.com/c/KjB/#81738 7:15 AM May 4th via Tweet Button
When you show your employees you care for them, they'll return the favor to your customers. bit.ly/J3o0HG 6:00 AM May 4th via TypePad
Book Store stays alive by carving a niche in a turbulent industry pressherald.com/business/books… #marketing #customers #books 10:23 AM Apr 27th via Tweet Button
Answered 'In your opinion, can one share too much online?' on @Focus focus.com/c/Kcs/#81153 10:14 AM Apr 23rd via Tweet Button
Version 1 of a product shouldn't be perfect. But it SHOULD be in the hands of a customer. @Focus focus.com/c/KeH/#81152 10:10 AM Apr 23rd via Tweet Button
Best Practices for Business Process Improvment @Focus focus.com/c/K7N/#80631 8:23 AM Apr 12th via Tweet Button
KRP = Kindness + RepeatBusiness + Profit archives.subscribermail.com/msg/c136adbd98… @tom_peters 3:57 AM Apr 9th via web
A beer company includes its customers in package design - Extend the experience! pressherald.com/news/students-… 4:14 AM Apr 2nd via Tweet Button
Greta, thanks for synthesizing a complex topic into four digestable points. Of those four points presented, I find p… disq.us/65lgi8 10:28 AM Mar 25th via DISQUS
The Right Way to Raise Prices, without Alienating your Customers bit.ly/GPLOkB 6:23 PM Mar 24th via TypePad
Will business cards become obsolete? Do you still use them? pressherald.com/business/pass-… 3:19 AM Mar 21st via Tweet Button
@Mathew320 Thanks! Didn't realize it was you!! Hope all's well, brother from SPS!!! 1:49 PM Mar 17th via web in reply to Mathew320
Positive Word-of-Mouth is the Most Sure-Fire Way to "Go Viral." bit.ly/yeeplP 11:20 AM Mar 17th via TypePad
How Boston's Logan Airport Gives Power to the Customer bit.ly/zBJWCy 7:34 PM Mar 14th via TypePad
How grocery stores attempt to improve the customer experience at a critcial touchpoint: pressherald.com/business/want-… 7:34 AM Mar 14th via Tweet Button

Name Jim Watson
Location Portland, Maine
Web http://jlwatsonco...
Bio Jim helps organizations deliver Memorable Customer Experiences by improving processes in sales, marketing and customer service.