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JLWatsonConsult

  1. Upsell by helping the customer to see the value. bit.ly/JGigK1
  2. What Does "Customer Centric" Mean? bit.ly/KFItDQ
  3. How a Simpler Experience can be a Better Experience for the Customer bit.ly/KfHGvr
  4. American Airlines to abusive customers: Customer Relationships must be a 2-Way Street! pressherald.com/business/ameri…
  5. Turn your costly commuting time into no-cost learning time @Focus focus.com/c/Ki5/#81739
  6. Why employees resist change, and how to reverse the dynamic @Focus focus.com/c/KjB/#81738
  7. When you show your employees you care for them, they'll return the favor to your customers. bit.ly/J3o0HG
  8. Book Store stays alive by carving a niche in a turbulent industry pressherald.com/business/books… #marketing #customers #books
  9. Answered 'In your opinion, can one share too much online?' on @Focus focus.com/c/Kcs/#81153
  10. Version 1 of a product shouldn't be perfect. But it SHOULD be in the hands of a customer. @Focus focus.com/c/KeH/#81152
  11. Best Practices for Business Process Improvment @Focus focus.com/c/K7N/#80631
  12. KRP = Kindness + RepeatBusiness + Profit archives.subscribermail.com/msg/c136adbd98… @tom_peters
  13. A beer company includes its customers in package design - Extend the experience! pressherald.com/news/students-…
  14. Greta, thanks for synthesizing a complex topic into four digestable points. Of those four points presented, I find p… disq.us/65lgi8
  15. The Right Way to Raise Prices, without Alienating your Customers bit.ly/GPLOkB
  16. Will business cards become obsolete? Do you still use them? pressherald.com/business/pass-…
  17. @Mathew320 Thanks! Didn't realize it was you!! Hope all's well, brother from SPS!!!
  18. Positive Word-of-Mouth is the Most Sure-Fire Way to "Go Viral." bit.ly/yeeplP
  19. How Boston's Logan Airport Gives Power to the Customer bit.ly/zBJWCy
  20. How grocery stores attempt to improve the customer experience at a critcial touchpoint: pressherald.com/business/want-…