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IwonaHampson

  1. embarking on a big customer service/call centre research project; looking fwrd to having some insightful conversations! 8:43 AM Nov 16th from web
  2. RT @scottmonty The Social Media Marketing Blog: When Worlds Collide http://bit.ly/3Kpv8q 2:35 AM Nov 11th from TweetMeme
  3. Next CCF Directors Club Dinner: Cutting the fat - taking advantage of the downturn, http://bit.ly/4gQTzP 8:55 AM Oct 20th from web
  4. Putting together details of the next Call Centre Focus Directors Club Dinner in November. More info on the date and topic soon! 6:41 AM Oct 12th from web
  5. F&C Investments the best 2009 performer at Top 50 Call Centres for CS! http://bit.ly/4De0LF Denplan 2nd, First Direct 3rd! 2:12 AM Oct 9th from web
  6. Best 2009 performers in Top 50 Call Centres for Customer Service programme announced tonight! Check http://bit.ly/4De0LF for news updates 8:00 AM Oct 8th from web
  7. RT @kevinstirtz Branson voted best at customer service, Bezos 2nd http://bit.ly/2oZw75 Virgin still has the magic touch! 8:57 AM Oct 6th from web
  8. Improve business using root cause analysis of customer complaints - free webinar http://bit.ly/GPFAq 8th Oct, 12.30pm GMT 2:57 AM Sep 30th from web
  9. Extracting Value from Customer Interactions webinar, 16th Sep, 1pm GMT http://bit.ly/2yWhVU 6:50 AM Sep 9th from web
  10. Enjoy VIP visitor status @ Call Centre Expo 2009, register via www.callcentre-expo.com/vip1 to qualify #callcentre #customerservice 2:18 AM Aug 5th from web
  11. RT ecca_awardsTable bookings now open! Join us at the largest Awards Ceremony for the call centre industry across Europe http://is.gd/1W7AI 7:29 AM Jul 31st from web
  12. Only 8% of Advertisers Say Twitter is an Effective Promo Tool http://bit.ly/OV1TX 12:25 AM Jul 28th from web
  13. @ncsa_awards thanks for RT! This link should be a bit easier to use http://bit.ly/8ZEMM 4:07 AM Jul 24th from web in reply to ncsa_awards
  14. @pegmulligan For me personally the value of Twitter conversation lies in knowledge sharing/knowledge creation 1:55 AM Jul 24th from web in reply to pegmulligan
  15. Social media engagement directly linked to financial success bit.ly/8ZEMM - I guess that answers the social media ROI question! 1:12 AM Jul 24th from web
  16. Off to Rhodes 24 shortly to host the CCF roundtable on Unified Communications. Debate content will be posted in the coming weeks. 2:15 AM Jul 23rd from web
  17. Top social media sites: Twitter leaps 1,989% http://bit.ly/Yug8f - perhaps not a fad after all! 2:43 AM Jul 21st from web
  18. @ncsa_awards Thanks for the RT! 4:17 AM Jul 17th from web in reply to ncsa_awards
  19. Getting customers to love self service http://bit.ly/XhLmX 1:48 AM Jul 17th from web
  20. @johntodor very interesting piece of research, i wonder if the Facebook/MySpace division is replicated across UK/Europe... 3:04 AM Jul 10th from web in reply to johntodor
  • Name Iwona Hampson
  • Location London
  • Web http://www.linked...
  • Bio Community Manager, work for CCF & Customer Startegy Magazines, Call Centre & Customer Management Expo, ECCA and NCSA
45 Following 46 Followers 0 Listed
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