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  1. I haven't got time to be nice! Blog about recent training experience http://ow.ly/wM6K 12:00 AM Oct 27th from HootSuite
  2. Nick Grffin on Question Time and, how NOT to react to diffcult customers. http://tinyurl.com/yllau89 11:30 PM Oct 25th from web
  3. Thanks UK Gov for wasting so many resources! Latest experience of public sector tendering http://ow.ly/qgo7 1:05 AM Sep 21st from HootSuite
  4. When "free" doesn't mean "easy". Why public sector work is not on our agenda http://ow.ly/kOhn 11:49 PM Aug 20th from HootSuite
  5. We're in the news this morning, telling the world what we think of tendering for public sector work. http://ow.ly/korr 9:59 PM Aug 17th from HootSuite
  6. Clients continue to improve customer satisfaction and score highly in national surveys http://ow.ly/jWfp 7:57 AM Aug 13th from HootSuite
  7. Need software to help plan my telephone research unit desk/shift resourcing. For 8 desks and 20 people working different shifts 3:53 AM Aug 11th from HootSuite
  8. Our clients are achieving some great Net Promoter (TM) score. See latest press release on the blog http://ow.ly/jyf6 6:53 AM Aug 10th from HootSuite
  9. Sorry to mention Bristol Airport. But you've only got yourselves to blame for the poor experience you deliver. http://ow.ly/iBP4 11:36 AM Jul 30th from HootSuite
  10. Ad agencies; when we market research agencies want to meet your client it's because we want to serve you both better. http://ow.ly/iBNE 11:34 AM Jul 30th from HootSuite
  11. RT:The Word Of Mouth Factor and Social Media http://bt.io/2RS (via @backtype). Great Article on customer experience 11:54 PM Jul 27th from web
  12. Cancel my previous recommendation re this door drop company. See blog post for my experience http://ow.ly/iiKw 9:08 AM Jul 27th from HootSuite
  13. Bristol airport - need a bag for liquids = £1.00 pls Edinburgh = £0.00. Bristol = overpriced hell on earth! 9:06 AM Jul 27th from HootSuite
  14. New blog post; When "No problem" and "Can do" means something else http://ow.ly/idCQ 3:55 AM Jul 26th from HootSuite
  15. Looking for simple attitude self-assessment questions for delegates on customer service training course 4:33 AM Jul 5th from web
  16. After 50 test runs our new email marketing template passes all junk and spam tests. 3:57 AM Jul 5th from web
  17. I need anger mngt! Client Survey took 6 mnths to develop then door drop co. doesn't drop on time! What happended to customer service! 6:26 AM Jun 29th from web
  18. Just added myself to the http://wefollow.com twitter directory under: #customerexperience #marketresearch #train 5:23 AM Jun 26th from WeFollow
  19. We seek telephone researchers, Swindon Wilts, UK area. Award winning company 5:17 AM Jun 26th from HootSuite
  20. Still looking for a UK based mystery shopping company for possible partnership. please RT 5:16 AM Jun 26th from HootSuite
  • Name In-house
  • Location Swindon, England
  • Web http://www.inhous...
  • Bio Research, training and consultancy business specialising in the customer experience
17 Following 36 Followers 0 Listed
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