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ITDYNAMICS

  1. There is also a LinkedIn Group: "Business-Focused IT and Service Excellence" #BusinessFocusedIT #ServiceExcellence
  2. Does this research mark the end of write-offs like the £12 Bn for NHS CfH? #ServiceExcellence
  3. Does this research mark the end of waste in software engineering? #ServiceExcellence
  4. Does this research mark the end of failed IT projects where $2.3 Tn is at risk every year globally? #ServiceExcellence
  5. This new conceptual model for IT management is also better suited to emerging and future technologies #ServiceExcellence
  6. This research has also revealed a new conceptual model to challenge Deming and to improve IT management today #ServiceExcellence
  7. This research provides a solution to the language and process problems of IT management #ServiceExcellence
  8. According to the research IT management often makes little sense from a business perspective #ServiceExcellence
  9. According to the research, business and IT are separated by their language and their processes #ServiceExcellence
  10. IT has been criticised by business for many years for its tendency to resort to jargon #ServiceExcellence
  11. More of the findings from the latest research on IT management will be revealed next week #ServiceExcellence
  12. I wish everyone a very merry Christmas and New Year's holiday. Let's also wish for a prosperous 2012
  13. We now know that “Business-Focused IT” is indeed a pre-requisite for service excellence #BusinessFocusedIT #ServiceExcellence
  14. The research shows that the current IT delivery model isn’t wrong but it is massively incomplete #ServiceExcellence
  15. The research programme is now reaching its final stages and the reasons for low business success rates in IT are clear #ServiceExcellence
  16. David Miller is using a grounded approach to develop inductively derived theory to improve the IT delivery model #ServiceExcellence
  17. Early research and a literature review confirm low IT success rates and many problems with the current IT delivery model #ServiceExcellence
  18. Post 2008: David Miller embarks upon a programme of systematic research to further explore the IT management problem #ServiceExcellence
  19. In 2008, we had a vision of the business as a complex adaptive system with IT at the centre #ServiceExcellence
  20. In 2008 we explored new ways of assessing IT against the needs of the business in order to create this closeness #ServiceExcellence