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ICSAToday

  1. The ICSA has announced the theme for its 2010 International Conference in Atlanta Sept. 19-22: The POWER of Service! 2:26 PM Dec 2nd from web
  2. The ICSA has posted room rates and a link for its 2010 Conferences here: http://www.icsatoday.org/conf10/hotel.html. SEE YOU IN SEPTEMBER! 2:29 AM Oct 28th from web
  3. Congratulations to the ICSA 2009 Customer Service Professionals of the Year: http://www.icsatoday.org/2009csp/cswinners.htm 4:21 AM Oct 16th from web
  4. Wishing everyone a HAPPY CUSTOMER SERVICE WEEK! 9:29 AM Oct 5th from web
  5. Just 1 week until the ICSA's National Customer Service Week! Tell us what you will be doing at www.customer-service-week.com 10:57 AM Sep 28th from web
  6. There is still time to nominate someone for the ICSA Customer Service Professional of the Year: http://www.icsatoday.org/nominationform.html 12:07 PM Sep 4th from web
  7. The ICSA is now accepting nominations for Customer Service Professional of the Year! Go here:http://www.icsatoday.org/nomination2009.html 5:58 AM Aug 11th from web
  8. Here is a great example of "self-service": http://bit.ly/1avRXD 12:57 PM Jul 29th from web
  9. Don't miss this great example of a customer striking back at poor services: http://bit.ly/rI2ef 4:42 AM Jul 10th from web
  10. The ICSA's National Customer Service Week will be Oct 5 - 9. Share your celebration plans with us at www.customer-service-week.com!! 6:39 PM Jul 7th from web
  11. We hope everyone had a great holiday weekend and enjoyes a safe and wonderful summer! 5:59 PM Jul 5th from web
  12. Bill Gessert is "holding for the next available agent" and wondering how many callers are sleeping when the agent finally answers! 11:27 AM Jul 2nd from web
  13. National Customer Service Week is Oct. 5 - 9! Theme is "A Call to Excellence" Tell us what you are doing at www.customer-service-week.com 9:16 AM Jun 25th from web
  14. Service begins & ends with attitude. Attitude is a choice. Great service providers CHOOSE to have great attitudes & are customer advocates. 8:33 AM Jun 24th from web
  15. A must read for Service Professionals: "Your Call Is (not that) Important to Us", by Emily Yellin. Hard look at customer service today... 6:42 AM Jun 21st from web
  16. Bill Gessert, President has been "serving" at the US Open this week and absolutely loving it! The kids are the best....wide eyed and happy! 5:10 PM Jun 16th from web
  17. Just 17 weeks until ICSA's National Customer Service Week!!! 2:09 PM Jun 14th from web
  18. Just finished speaking at ICSA Quality Summit. Great people..great day. 1:41 PM Jun 11th from mobile web
  19. Just finished speaking at ICSA Colorado Quality Summit . Great peo 1:39 PM Jun 11th from mobile web
  20. Stuck at OHare..broken plane...isn't travel swell. 12:22 PM Jun 10th from mobile web