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Two-way (sending and receiving) short codes:
Australia	0198089488 Telstra
Canada	21212 (any)
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Jordan	90903 Zain
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Hyken

5 Top Customer Service Articles For the Week of May 21, 2012 nblo.gs/y8WOA about 5 hours ago via NetworkedBlogs
To Get Loyalty from Your Customers, You Must First Be Loyal to Them ow.ly/bcqRA via @customerthink about 5 hours ago via HootSuite
The 10 Best Customer Service Infographics for 2012 ow.ly/bcqw1 via @fonolo about 5 hours ago via HootSuite
Digital Customer Experiences: The Next Frontier For AD&D Pros ow.ly/bcnl9 by @johnrrymer about 6 hours ago via HootSuite
Hire for the right values, have some fun at work & make sure your employees fit the personality of the #culture of the organization. #biz about 6 hours ago via HootSuite
Experience Enhancers for hoteliers to build & grow business by designing & delivering exceptional customer service ow.ly/bcn0F about 6 hours ago via HootSuite
Mobile channel emerging as consumer’s primary choice for all service activity w/ service providers ow.ly/bcmQN via @callcentrefocus about 7 hours ago via HootSuite
The most important question on a customer comment card, "Is there any one thing that we can do to serve you better?" #custserv about 7 hours ago via HootSuite
themanagr Providing great customer service is ALWAYS worth it! #custserv #custexp about 11 hours ago via TweetDeck Retweeted by Hyken
Training showed positive shift in ratio of compliments to complaints w/ customers reporting 7:1 in favour of visit ow.ly/bcm6X about 7 hours ago via HootSuite
@bloomstra Thank you! about 7 hours ago via web in reply to bloomstra
68% of your customers leave you because they feel you are indifferent to them ow.ly/bclKM via @whatsyourtech about 8 hours ago via HootSuite
Ask your customers for their opinions. Do formal surveys & use customer comment cards. #custserv about 8 hours ago via HootSuite
Storyboarding Great Customer Service ow.ly/bckQ8 via @TheSmartVan Great idea! about 8 hours ago via HootSuite
Nine Tips To Ensure Better Client & Customer Service ow.ly/bckxW via @dyninc about 8 hours ago via HootSuite
@RICHARTSMEDIA That's better than getting there late and making up for it by leaving early. Hah! about 8 hours ago via web in reply to RICHARTSMEDIA
jonathanlevitt The Voice of Customer Daily is out! bit.ly/o8DaGu ▸ Top stories today via @TheReeLSocialMe @Hyken @mcockell1 about 11 hours ago via Paper.li Retweeted by Hyken and 1 other
Internal Customers vs. External Customers ow.ly/bbgAC via CIO Mentor 1:10 PM May 27th via HootSuite
2 details that we can show excellence in to create a loyalty building experience ow.ly/bbgty via @B2Community 12:50 PM May 27th via HootSuite
Sometimes customers will overlook problems if they know how much someone cares. #custserv 12:30 PM May 27th via HootSuite

Name Shep Hyken
Location St. Louis, MO
Web http://www.Hyken.com
Bio Shep Hyken, speaker and New York Times best-selling business author - Helping companies deliver great customer service and AMAZING customer experiences!