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Hire for the right values, have some fun at work & make sure your employees fit the personality of the #culture of the organization. #bizabout 6 hours agovia HootSuite
Experience Enhancers for hoteliers to build & grow business by designing & delivering exceptional customer service ow.ly/bcn0Fabout 6 hours agovia HootSuite
The most important question on a customer comment card, "Is there any one thing that we can do to serve you better?" #custservabout 7 hours agovia HootSuite
Training showed positive shift in ratio of compliments to complaints w/ customers reporting 7:1 in favour of visit ow.ly/bcm6Xabout 7 hours agovia HootSuite
BioShep Hyken, speaker and New York Times best-selling business author - Helping companies deliver great customer service and AMAZING customer experiences!