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hermione1

  1. @mattconnock - if you could get some screenshots on #chase I'd appreciate it. I am talking about their offering as strategic service. 10Q.
  2. banking followers, ad headline: "how to be a bank without acting like a bank." limited service offering, just deposits, http://bit.ly/8kM5Ej
  3. @peamuttbutter - is that your absolutely adorable schnauzer? Love that. Keep me posted on how you guys are doing on your journey.
  4. @benkepes - would love to catch up. Do keep me posted on your next trip over, as well as blog posts etc. -c-
  5. @chbieck - the flight back gave me a little more room - in the 50's - could have been worse. I think it's just time for me to stay home!
  6. if a store has wishlists for items, why can't a bank have wishlists to inspire goal-oriented saving? personalized with a picture of the goal
  7. http://bit.ly/2WoOWP - augmented reality app available from layar - "app dev ready". What happens to smart devices with AR? transformation
  8. @benkepes - stimulating dialogue - data democracy and authenticity are powerful TOGETHER for companies in the next era of customer focus
  9. want to thank the Kiwi Bank I met with this morning for their hospitality and interest - Peter and Toby - you know where to find me #IBMCRM
  10. how great would it be if a cellphone bill visualized your calls and network around people? how much more informative could it be? #IBMCRM
  11. great mtg with a bank this AM - strategic service is taking shapes in great banking minds all over ANZ - better customer experiences ahead
  12. Thanks to Phil Sims for his article on IBM and our approach on Listen, Learn, Engage and Harvest in Techmarketer - http://bit.ly/X1GqU
  13. @wizzy I am still in the office. tomorrow, how about popping by one of the breaks to catch up?
  14. @amurph1 - also, there is more content and links to all the whitepapers on the lefthand column of the blog... http://bit.ly/AAert #ibmcrm
  15. full house for my presentation: Age of digital consumer, business strategies for the path forward. Whitepaper is here: http://bit.ly/1BVjem
  16. ok, no more whinging about bad travel, only good things, like seeing the mtns w/ @marekc, kangers & kaolas w/ @jonastone and beaches w/ dawn
  17. One more middle seat. How does this happen to one human being? Have I been blacklisted? This is amazing.
  18. @kgyimesi_IBM - check your account, my friend, something seems to be wrong unless you are forwarding ringtones and quizzes, not like you...
  19. @thebankchannel its got to run by bank *user* segments to align preferences and assets to maximize what's working; explicitly quantify gaps
  20. @thebankchannel - methods like Listen, Learn, Engage and Harvest http://bit.ly & CustExp Mapping using Kano for Moments of Truth /1BVjem