Frost_WebExp
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Swissotel: no, you can't the review off TripAdvisor. What you can do is respond to it.
8:37 AM Oct 6th
from web
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Idea - don't listen for the first 24 hrs when the reactionaries scream the loudest. The real conversation is from that pt to 2 weeks
7:24 AM Oct 6th
from web
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Guardian: content is king, content is what causes the brand loyalty and gets the catalysts to say good things to the community
7:20 AM Oct 6th
from web
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social media: don't be fooled by tools & technologies, find a human who knows your business and cares to talk about it to customers
3:21 AM Oct 6th
from web
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the countries where we have better market share, we listen better and integrate customer feedback into the organisation - period.
3:10 AM Oct 6th
from web
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if twitter were 100 people, 20 would be dead and 5 would make all the noise.
3:07 AM Oct 6th
from web
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vodafone: how many people have a phone in their house, that rings, and they answer it? Answer: less than 20%
3:06 AM Oct 6th
from web
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challenges to mobile: awareness, costs, technology, fragmentation but mobile takes center stage as everything becomes localized
2:34 AM Oct 6th
from web
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BBC Mobile says: mobile vs. desktop - its not an either/or - its an "AND" - Engage people where they want, when they want
2:22 AM Oct 6th
from web
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Getting started at our UK Web Experience Excellence event @ Altitude 360 in the Millbank Tower
2:06 AM Oct 6th
from web
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Special thanks to all our speakers and participants!
1:57 PM Sep 22nd
from web
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Making your products better through the exchange of ideas with your customer base.
1:48 PM Sep 22nd
from web
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How are you supposed to integrate all these new channels into traditional MarCom activites?
1:42 PM Sep 22nd
from web
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Target your messages across groups.
1:40 PM Sep 22nd
from web
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Map your customer needs to your objectives.
1:39 PM Sep 22nd
from web
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Overheard, "One of the only events I've been to where every speaker was relevant and had something good to say."
1:35 PM Sep 22nd
from web
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Delivering great user experiences, delivers greater revenue and loyalty.
1:31 PM Sep 22nd
from web
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Last session of the day - Dynamic Online Customer Experience in Action w/ National Instruments and OpenText. Woohoo!
1:29 PM Sep 22nd
from web
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- In session at Web Experience Excellence!
1:23 PM Sep 22nd
from TwitPic
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- Web Experience Excellence - NY
1:22 PM Sep 22nd
from TwitPic
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- Name Web Experience
- Location New York, NY
- Web http://www.webexp...
- Bio Web Experience Excellence: Driving Profitability...From Customer Acquisition to Advocacy.
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