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  1. FREE webinar - Learn 5 steps guaranteed to improve your bottom line. Register for free and attend 9/23 @ 2PM www.frost.com/agenthiring 7:38 AM Sep 17th from web
  2. FREE Webinar! Learn how to achieve real business value out of your hiring process 9/23 @ 2pm - register: www.frost.com/agenthiring 7:37 AM Sep 17th from web
  3. Miss any part of today's eBroadcast? View it ondemand here: www.frost.com/holygrail 12:03 PM Sep 10th from web
  4. Thanks to our audience for listening in! Stay tuned for the live demo. #fsccw09 11:53 AM Sep 10th from web
  5. Everyone logged into today's webinar receives $500 off Customer Contact 2009, West. Register: www.frost.com/ccw #fsccw09 11:52 AM Sep 10th from web
  6. Stick around for the product demo - now! #fsccw09 11:50 AM Sep 10th from web
  7. Customers want to know they're getting consistent answers when calling into the center - less agent turnover ensures this. #fsccw09 11:50 AM Sep 10th from web
  8. Less turnover because the agents are happier = more consistency with callers & reduced training costs #fsccw09 11:49 AM Sep 10th from web
  9. Are Cicero's customers seeing an increase in agent satisfaction AND customer satisfaction? Absolutely. #fsccw09 11:48 AM Sep 10th from web
  10. How much of the company's system infrastructure is affected by implementing a desktop integration solution? None! #fsccw09 11:47 AM Sep 10th from web
  11. Phone, email, etc - all accepted. #fsccw09 11:46 AM Sep 10th from web
  12. What kind of customer inputs can Cicero's solution accept? #fsccw09 11:46 AM Sep 10th from web
  13. "With Cicero we can peg how much time we can take out of the ave. call, and calculate and monetize how much can be saved. " #fsccw09 11:45 AM Sep 10th from web
  14. Is the ROI from the Cicero integration application dependent on the size of the center? #fsccw09 11:44 AM Sep 10th from web
  15. Desktop integration helps synch the notes about a customer's specific problem. #fsccw09 11:43 AM Sep 10th from web
  16. "I like the idea of eliminating Post-Its and note-taking with my agents. How do I do this? ? #fsccw09 11:41 AM Sep 10th from web
  17. Desktop integration eliminates transcription errors - more accuracy! #fsccw09 11:40 AM Sep 10th from web
  18. BIG reduction in agent training time. Less time learning applications and more time learning processes #fsccw09 11:39 AM Sep 10th from web
  19. What impact does desktop integration have on agent training? #fsccw09 11:39 AM Sep 10th from web
  20. Cut, copy and paste are eliminated first. #fsccw09 11:38 AM Sep 10th from web
  • Name Frost & Sullivan
  • Location New York, NY
  • Web http://www.frost....
  • Bio Frost & Sullivan Customer Contact Events
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