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FrankEliason

@damianrickard @joecascio they are still a great team. I am sure they have someone on today. I do not know the newer team members about 4 hours ago via Twitter for iPhone in reply to damianrickard
CynthiaSchames Reading @YourService. If you interact with customers (and no matter your role, you DO) get this book and read it now! 5:50 AM May 26th via Tweetlogix Retweeted by FrankEliason and 1 other
YourService Bad Customer Service? Blame the Bosses' Bad Policies dailyfinance.com/2012/05/25/bad… via @dailyfinance 2:18 PM May 25th via Tweet Button Retweeted by FrankEliason and 3 others
@bethebutterfly email me details. I know a group looking at that exact issue frank.eliason@citi.com @cynthiaschames @mikeyavo 1:35 PM May 25th via Twitter for iPhone in reply to bethebutterfly
Thank you rt @igogarcia #FF @FrankEliason for an amazing book with insights on Customer Service with a great foreword by @BrianSolis” 9:48 AM May 25th via Twitter for iPhone
@srcasm of course 7:03 AM May 25th via Twitter for iPhone in reply to srcasm
The memorial weekend ahead looks beautiful in Northeast (best I can remember). Good time to be with family, while remembering fallen heroes 7:02 AM May 25th via Twitter for iPhone
iowaandy Thanks to @FrankEliason the flight to #EWR next week will hopefully be quite interesting. twitpic.com/9p0w1u 5:39 AM May 25th via Twitpic Retweeted by FrankEliason
@dmcgurgan lol 6:29 AM May 25th via Twitter for iPhone in reply to dmcgurgan
@ty_sullivan yesterday was crazy for me too! All is well. Recently released @yourservice and looking forward to summer with the family 6:25 AM May 25th via Twitter for iPhone in reply to ty_sullivan
According to salary.com the average #custserv agent makes $30,342, while AP reports typical CEO $9.6 million m.yahoo.com/w/legobpengine… 6:19 AM May 25th via Twitter for iPhone
@iowaandy enjoy 5:56 AM May 25th via Twitter for iPhone in reply to iowaandy
@ty_sullivan you too! How is life? @cynthiaschames 12:27 PM May 24th via Twitter for iPhone in reply to ty_sullivan
@Greeblemonkey thanks 11:20 AM May 24th via Twitter for iPhone in reply to Greeblemonkey
Greeblemonkey Arrgh! Need to pick up @YourService by @FrankEliason - talk about someone who I trust to know what he is talking about. 9:28 AM May 24th via web Retweeted by FrankEliason
@CynthiaSchames thank you 9:27 AM May 24th via Twitter for iPhone in reply to CynthiaSchames
CynthiaSchames Just bought @YourService by @FrankEliason and can't wait to dig in! Smart guy. 8:37 AM May 24th via web Retweeted by FrankEliason
bcarroll7 @rohitbhargava Anytime, Rohit! your book rocks!! bit.ly/thebighour #likeonomics 9:49 AM May 23rd via TweetDeck Retweeted by FrankEliason
@BrettGreene thank you 3:41 PM May 23rd via Twitter for iPhone in reply to BrettGreene
BrettGreene I gave @FrankEliason +K about Customer Service on @klout klout.com/plusk/gave/189… 3:39 PM May 23rd via Tweet Button Retweeted by FrankEliason

Verified Account
Name Frank Eliason
Location Philadelphia, PA
Web http://www.franke...
Bio Formerly @ComcastCares, here I'm simply Frank. Author of @YourService, SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own.