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DonPeppers

  1. Is email the wave of the future or a thing of the past? http://bit.ly/gMCY7
  2. Voice of the Customer efforts at Intrawest - nice overview http://bit.ly/6b7bKH
  3. Climate-gate, Copenhagen, and WMD - why it's not always best to have a "universally accepted" consensus! http://bit.ly/6Lw4GB #AGW
  4. Poor customer service costs businesses more than $300b/yr in 16 industrialized economies http://bit.ly/8NZSx0
  5. RT @rebeccacaroe: So which Reverse IP Mapping tool should I choose? Two companies sell this capability http://bit.ly/62ZsT8
  6. What climate-gate has in common with WMDs http://bit.ly/6Lw4GB and why "universal consensus" is often dangerous
  7. Headed to Athens today for IATA conference - then on to Istanbul for 10th Mktg Conf and Exhibition http://bit.ly/8ivHZN
  8. IATA Athens
  9. No. 2 requirement for engaging employees is focus on the customer http://bit.ly/6RON18
  10. Top requirement for engaging employees, in survey, is being a "trustworthy company" (47% of respondents) http://bit.ly/6RON18
  11. A shameful 20% of firms report that they don't consider employee engagement important http://bit.ly/6RON18
  12. Reverse IP address look-up now possible - new tech helps identify B2B prospects viewing your Web site http://bit.ly/7vKus9
  13. RT @WayneMarr: #SSRN No evidence banks with better governance perform better during the crisis. IN fact - WORSE! http://bit.ly/1ES12E
  14. @wimrampen Sorry, Wim, but yeah, my personal opinion is that the Europeans have a somewhat more bureaucratic approach to customer service.
  15. RT @FeedLinks: Monty submitted: Video Interview with Management-Expert Don Peppers @donpeppers about "Laws to Fo... http://bit.ly/5EC6ub
  16. RT @EEA_Org: Starbucks uses social media to link customer and employee engagement http://ow.ly/IyOg
  17. Erotic poetry composed of spam email subject headers... Brilliant, from @benkunz http://bit.ly/18k7cy
  18. As media becomes more democratic, does it become more "feminine"? http://bit.ly/51by5q
  19. RT @ariegoldshlager: @DonPeppers Thank you for featuring my Posterous on your Blog Roll. I am honored! http://bit.ly/fndRE
  20. @MagganLSchei Nein, ich kan nicht Deutsche sprechen! And I'm sure even THAT is mangled!